Wendy Ortiz
Big Spring,United States
Summary
Motivated sales representative with background attending to customer needs to maintain strong relationships. Enthusiastic about promoting products and driving revenue growth. History transforming mediocre territories into successful enterprises.
Overview
19
19
years of professional experience
Work History
Outside Sales Representative
NAPA Auto Parts - Genuine Parts
Big Spring, United States
10.2019 - 10.2025
- Educated customers on product features and technical details to highlight benefits.
- Utilized upselling techniques to maximize revenue.
- Conducted customer needs analysis to deliver relevant products or services.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Organized sale calls with customers and vendors.
- Collaborated with colleagues to exchange selling strategies and marketing information.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Demonstrated products to potential customers and answered questions to close sales.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Loading and unloading merchandise
- Operate forklift
- Managed inventory levels to ensure timely availability of essential parts.
Outside Sales Representative
Fastenal
Big Spring, United States
08.2016 - 08.2019
- Attended trade shows and sales conferences to network and obtain new business relationships.
- Analyzed sales presentations to communicate product quality and market comparison.
- Generated more than 15 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Closed product sales to increase revenue and build client loyalty.
- Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches.
- Developed dynamic sales presentations to build urgency with prospects.
- Open and close store
- End of day reports
- Cash deposits
- Cash sales and orders
- Maintained store front clean and organized
- Displayed sales and on going promotions
- Operating forklift
- Loading and unloading merchandise
- Check in freight
- Shipping and receiving
- Inventory reports
Retail Sales Associate
Wards Western Wear
Big Spring, United
07.2006 - 07.2016
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Adhered to company initiatives and achieved established goals.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Responded to customer questions about products and services.
- Managed cash register operations using POS system and processed sales and returns.
Education
High School Diploma -
Big Spring High School
Big Spring, TX05.1993
Skills
- Sales closing
- Reports generation
- Customer service oriented
- Strategic negotiations
- Spanish speaking
- Multitasking
- Inventory
- Phone and email etiquette
Timeline
Outside Sales Representative
NAPA Auto Parts - Genuine Parts
10.2019 - 10.2025
Outside Sales Representative
Fastenal
08.2016 - 08.2019
Retail Sales Associate
Wards Western Wear
07.2006 - 07.2016
High School Diploma -
Big Spring High School