Wendy Ortiz

Results-driven professional in boutique operations and customer service, specializing in coffee consultation and espresso preparation. Advised customers on Nespresso products, conducted tastings, and demonstrated brewing techniques to enhance engagement. Managed store operations, including sales transactions and inventory, while upholding a luxury aesthetic. Recognized for exceeding sales goals and fostering strong customer relationships through personalized service.

Open and close the boutique manage the opening or closing duties as of accounting and manage cash.

• Assisted Dillard's department store customers with merchandise selection and styling support.
• Operated POS register for sales, returns, exchanges, and payment processing.
• Maintained polished selling floor through folding, replenishment, and department recovery.
• Received “Pace Setter”) award for 11 consecutive years (sales exceeding $300,000)

• Cultivated relationships with returning customers, enhancing loyalty through personalized service.

 Responsible for training new employees

 Partnered with suppliers to evaluate and select new product offerings, improving store inventory.

 Surpassed sales goals by engaging customers effectively and promoting products tailored to their needs.

 Promoted and recommended complementary products to enhance customer purchases and satisfaction.