Summary
Work History
Education
Skills
Timeline
Generic

Wendy Otts

Glendale,AZ

Summary

Adept at elevating guest experiences through exceptional service and efficient multitasking, as demonstrated at Applebee's Grill + Bar. Skilled in safe food handling and guest engagement, I consistently enhance dining satisfaction and operational flow. My proactive approach and strong work ethic have significantly contributed to increased customer loyalty and sales.

Work History

Server

Applebee's Grill + Bar
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Server

Carrows
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Enhanced customer loyalty, remembering regulars' names and orders.
  • Fostered positive dining atmosphere by offering exceptional customer service.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Longhi's Wailea
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.

Concierge Agent

Renaissance Hotel
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
  • Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
  • Assisted guests with reservations, ensuring a seamless booking experience.
  • Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
  • Provided exceptional customer service by anticipating and addressing guest needs proactively.
  • Ensured the safety of all hotel patrons by monitoring security cameras and reporting any suspicious activity to management immediately.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Streamlined check-in processes for improved efficiency and reduced wait times.
  • Coordinated with housekeeping staff to accommodate early check-ins or late check-outs whenever possible, further enhancing the guest experience.
  • Managed package deliveries and mail distribution for both guests and staff members.
  • Continuously updated knowledge of local attractions, events, and businesses to provide accurate information to guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Scheduled and confirmed restaurant reservations for guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Facilitated and coordinated transportation services for guests.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Assisted with luggage handling, valet services and concierge services.

Sales Associate

Victoria's Secret
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Associate

Candlelight And... Roses
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Restaurant Hostess

Seascape Resort/ Sanderlings Restaurant
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.

Restaurant Hostess

Shadowbrook Restaurant
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Loan Officer Assistant

Farland Financial
  • Answered inquiries and provided superior customer service to clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Streamlined communication between loan officers and clients, ensuring clarity and efficiency in information exchange.

Food Service Worker

The Bagelry Soquel
  • 2qUtilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Processed customer payments and balanced cash drawers.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Adjusted food preparation methods in accordance with customer requests.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.
  • Cleaned and organized kitchen, dining and service areas.

Education

High School Diploma -

Soquel High School
Soquel
06.2001

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Menu Memorization
  • Safe Food Handling
  • High-volume dining
  • Sales Techniques
  • Order Accuracy
  • Suggestive Selling
  • Ordering Procedures
  • Reliable and Responsible
  • Adaptable and Flexible
  • Multitasking Abilities
  • Excellent Communication
  • Attention to Detail
  • Courteous Phone Demeanor

Timeline

Server

Applebee's Grill + Bar

Server

Carrows

Server

Longhi's Wailea

Concierge Agent

Renaissance Hotel

Sales Associate

Victoria's Secret

Sales Associate

Candlelight And... Roses

Restaurant Hostess

Seascape Resort/ Sanderlings Restaurant

Restaurant Hostess

Shadowbrook Restaurant

Loan Officer Assistant

Farland Financial

Food Service Worker

The Bagelry Soquel

High School Diploma -

Soquel High School

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Wendy Otts