Wendy Pacay
Hickory,NC
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
13
13
years of professional experience
Work History
Office Receptionist
Dentistry of Mountain View
05.2023 - Current
- Assisted in keeping track of dental billing and following up with claims
- Obtaining accurate services into billable codes
- Obtaining the adequate dental service approvals to expedite treatment for patients for proper care
- Relay important and accurate financial obligations at check-in and obtaining patients signature of Estimated treatment plan costs
- Basic knowledge of dental insurance breakdowns needed for proper claim filing
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Dental Office Receptionist
Mt. View Family Dentistry
09.2019 - 05.2023
- Responsible for overseeing the daily schedule to provide the most accurate treatment and care for our patients
- Continued communication throughout the day with our clinical staff, dentist, and managing staff in order to fulfill the best outcome for the needs of our patients
- Assumed full responsibility for responding to a wide range of telephone, written, and in- person inquiries
- Assisted in keeping track of dental billing and following up with claims
- Obtaining accurate services into billable codes
- To assist and support patients with strong customer service to patient’s needs and demands and effectively meet them
- Obtaining the adequate dental service approvals to expedite treatment for patients for proper care
- Relay important and accurate financial obligations at check-in and obtaining patients signature of Estimated treatment plan costs
- Basic knowledge of dental insurance breakdowns needed for proper claim filing
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Front Desk Registrar
Fresh Dental
10.2017 - 09.2019
- Collect demographic information, obtaining and explaining dental benefits
- Relayed important and accurate financial obligations
- Knowledge of basic insurance breakdowns and basic claims filling
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Patient Registration Clerk
Frye Regional Medical Center
12.2011 - 09.2017
- Answer incoming calls in a timely and professional manner
- Review clinical documentation and submit to insurance companies for initiation and obtaining authorization or pre-certification on OP diagnostic hospital services
- Register patient by obtaining and entering accurate demographic information at designated workstation or at bedside
- In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house
- Provide estimates to patients and/or physicians as requested
- Work closely with the physician office staff to ensure that pre-authorization numbers are entered in registration system
- Explain benefits to the patient and/or family member as needed
- Assign insurance plans accurately
- Scan appropriate order into the correct patient’s account
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Upheld HIPAA regulations and standards for protecting patient information.
Education
High School Diploma -
American Senior High School
Skills
- Bilingual
- Appointment Scheduling
- Project Coordination
- File Management
- Bookkeeping
- Data Entry
- Office Management
- Document Control
- Time Management
- Meeting Preparation
- Spreadsheet tracking
- Documentation And Reporting
- Customer and client relations
References
Upon Request
Languages
Spanish
Native or Bilingual
Timeline
Office Receptionist
Dentistry of Mountain View
05.2023 - Current
Dental Office Receptionist
Mt. View Family Dentistry
09.2019 - 05.2023
Front Desk Registrar
Fresh Dental
10.2017 - 09.2019
Patient Registration Clerk
Frye Regional Medical Center
12.2011 - 09.2017
High School Diploma -
American Senior High School
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