Wendy Palmer
Greeneville,Tennessee
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Greeneville-Greene County Humane Society
Greeneville, TN
08.2006 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained financial accounts by processing customer adjustments.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Increased efficiency and team productivity by promoting operational best practices
- Developed customer service improvement initiatives to decrease customer wait times
- Maintained and managed customer files and databases
Accounts Receivable Clerk
East Tennessee Nissan
Morristown, TN
07.2000 - 03.2004
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Input financial data and produced reports using Excel Software
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Excel Software
- Leveraged computerized accounting software to create and maintain accurate customer account records.
Education
No Degree - Psychology
08.2007
High School Diploma -
05.1989
Skills
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Effective Written and Verbal Communication
- Data Entry and Maintenance
- Customer Order Management
- Customer Data Confidentiality
- Order and Refund Processing
- Responding to Difficult Customers
- Customer Service and Assistance
- Credit Card Applications
- Computer Proficiency
- Excellent Attention to Detail
Timeline
Customer Service Specialist - Greeneville-Greene County Humane Society
08.2006 - Current
Accounts Receivable Clerk - East Tennessee Nissan
07.2000 - 03.2004
University of Maryland University College - No Degree, Psychology
Cherokee High School - High School Diploma,
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