WENDY PARADISE
Carpentersville,IL
Summary
Seasoned sales and procurement professional with a strong background in customer service and vendor relations. Future goal to continue a Supply Chain career with a company that values hard work and dedication. Currently working to obtain a certification in Supply Chain Management.
Overview
19
19
years of professional experience
Work History
Lead Coordinator
Stryker
2022.10 - 2024.06
- Ran Inventory Department by maintaining safe levels of parts and supplies, set minimums and maximums, run cycle counts.
- Maintained vendor files, set up new vendors, found new vendors as needed.
- Obtained quotes, negotiated pricing, submitted orders, received orders and put them away
- Generated purchase orders for manufacturing parts, manufacturing supplies, employee uniforms, and all other requests. Average of 110 purchase orders per month in addition to credit card and non-PO orders.
- Supported different teams in the facility: manufacturing, quality, labs, engineering.
- Partnered with accounting on invoice related activities, worked out resolutions on billing issues.
- File maintenance of purchase orders and other purchasing documentation.
- Available for support to all areas on nights and weekends.
Operator 1 Comfort Bath, Operator 2 Pharma
Stryker
2022.03 - 2022.10
- Trained in one department as an Operator 1.
- Moved to a new department as an Operator 2 after 5 weeks.
- Operated production equipment and conducted quality checks.
Contact Tracer, Health Services Support
Geneva CUSD 304
2020.09 - 2022.06
- Temporary role in response to the Covid19 pandemic.
- Provide support to elementary school nurses by managing data base of all cases with students and all employee groups.
- Verify all cases to see that attendance and charting have been completed.
- Enter cases in REDCap as requested.
- Responsible for all contact tracing all employee groups.
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
Volunteer Case Investigator
Kane County Health Department
2020.05 - 2021.07
- Completed all training offered by Kane County for Case Investigation, including training on I-NEDSS and REDCap.
- Fulfilled training offered by Kane County for Contact Tracing through Waubonsee Community College.
- Case Investigations working from home.
Account Executive
PULSE Technology
2019.09 - 2020.03
- Cold called and door knocked in targeted areas to generate prospects.
- Organized quarterly reviews with existing clients.
- Networked though a variety of chamber of commerce functions, association events, referral groups, community events.
- Met with clients to discuss needs, uncover pain points and recommend the best solution.
- Obtained signed purchase agreements.
- Utilized CRM tools and SAP.
Group Sales Manager
Garland Lodge & Golf Resort
2014.10 - 2019.09
- Worked remotely from home in Carpentersville, IL all winter, summer travel to the resort as often as needed.
- Prospected new clients through guest history as well as through sales missions to various associations.
- Responded to all leads as they are assigned including, but is not limited to golf groups (of 12 or more), corporate outings, weddings, associations, conferences, social and religious groups.
- Sold group business through proposals, site tours, meetings, close the contract and finalize all deposits.
- Detailed events, obtained signed event orders, and follow through with final billing.
- Attended golf and snowmobile trade shows as a representative of Garland.
Packaging Specialist
Cartridges Are Us / Clover Technologies
2010.10 - 2014.10
- Worked with a high degree of accuracy and speed.
- Packaged re-manufactured print cartridges for shipping to various different customers.
- Reviewed order that all supplies are correct and accounted for.
- Cleaned cartridges and apply all labels as required by each specific customer.
- Sealed cartridges in appropriate bags for the type of cartridge.
- Placed labeled and sealed cartridges in boxes along with all other inserts required by each customer.
- Packed prepared boxes in master boxes for shipment.
Shift Manager
Village Inn of Mackinac
2009.09 - 2010.10
- Handled escalated customer issues effectively, resolved employee conflicts.
- Acted as Banquet Captain for onsite catered events.
- Assigned side work, sections, directed support staff, communicated with the kitchen and expo team.
- Bartend and serve tables as necessary to support shift changes and peak service times.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Resolved any employee issues that occurred on shift.
Convention and Wedding Service Catering Managerr
Mission Point Resort
2009.04 - 2009.09
- This was a seasonal position.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Detailed catering and timing for rehearsal dinners, wedding ceremonies, receptions and other nuptial needs. Provided estimates and obtained prepayment for all wedding related events upon receiving finalized banquet event orders.
- Conducted sales site tours of the property including functions/catering rooms and guest rooms for prospective guests.
- Present to oversee functions, indirectly managed banquet staff assigned to my events.
- Followed up with client including billing for any remaining balances.
Office Manager
Yankee Rebel Tavern and Horn's Bar
2008.04 - 2008.11
- This was a seasonal position.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Processed all new employees as well as prepared documentation for filing H2B Visas.
- Prepared function sheets for all catered functions both at the Yankee Rebel and off property. Communicated with kitchen staff on all functions to ensure accurate execution.
- Compiled all billing for all in-house and off-property catered functions.
- Oversaw daily operations at both restaurants concurrently.
- Prepared and transmitted payroll for both restaurants.
- Maintained accounts receivable and accounts payable for both restaurants.
- Conducted employee orientation and employee staff meetings.
- Obtained ServeSafe certification.
- Coordinated the assignment of employee housing and uniforms.
Convention Services Manager
Stanley Hotel, Grand Heritage Hotel Group
2007.12 - 2008.03
- Balanced multiple projects simultaneously under tight deadlines while delivering high-quality results consistently.
- Collaborated internally with cross-functional teams including catering, audiovisual, and security departments to ensure smooth execution of events.
- Assisted in transferring all groups from the current system to Delphi by entering accounts and updating files.
- Functioned as on-site Liaison between Corporate clients and Banquet & Culinary team.
- Detailed catering and meetings for social and corporate groups.
- Assisted clients with all needs such as guest rooms and any off-site activities.
Convention and Wedding Catering Service Manager
Mission Point Resort, Grand Heritage Hotel Group
2007.06 - 2007.11
- This was a seasonal position.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Detailed catering and timing for rehearsal dinners, wedding ceremonies, receptions and other nuptial needs. Provided estimates and obtained prepayment for all wedding related events upon receiving finalized banquet event orders.
- Conducted sales site tours of the property including functions/catering rooms and guest rooms for prospective guests.
- Present to oversee functions, indirectly managed banquet staff assigned to my events.
- Followed up with client including billing for any remaining balances.
Executive Administrative Assistant
Mission Point Resort
2005.04 - 2007.06
- Organized sales and tip information for restaurant staff as it related to payroll.
- Coordinated guest gifts from sales and reservations for delivery to guest rooms prior to guest arrival.
- Sent reply letters to unsatisfied guests based on guest surveys and booked return visits for those guests.
- Prepared outgoing mail and pick up incoming mail, no mail delivery on the Island.
- Managed and ordered office supply inventory for all departments.
- Assisted staff and Executive Committee members with miscellaneous needs.
- Human Resources: Assisted in the off-season primarily with the company immigration lawyer in the process of filing for visas for our foreign staff by placing required ads and creating job descriptions.
- Food and Beverage: Sorted compiled materials in order to type, organize, proof, and distribute the Food and Beverage Employee Manual
- Reservations: Spent three months at a sister property, Treetops Resort in Gaylord, MI, to move the reservation center and train current reservationists on the policies and procedures of Mission Point Resort. While there I helped create transient packages and worked on revenue management for the following season as well as performed the duties of a reservationist.
- Administrative: Organized and produced books for the tri-annual owners meetings.
- Administrative: Coordinated a 400 person guest list for our annual Opening Party at the start of each season as well as designing and distributing the program. Hand addressed all invitations as well as maintained the RSVP list and guest rooms required for out of town attendees.
Education
Bachelor of Arts - Speech & Communication, emphasis in Organizational Communication
Clemson University
Clemson, SC05.2002
No Degree -
Tri-County Technical College
Pendleton, SC05.1999
No Degree -
Charleston Southern University
North Charleston, SC05.1998
No Degree -
Anderson University
Anderson, IN05.1995
Skills
- Events Management 9 years
- Microsoft Office 15+ years
- Pricing 7 years
- Customer Service 15+ years
- Procurement 2 years
- Manufacturing 6+ years
- Sales 6 years
- Executive Assistant 3 years
- Team Communication 15+ years
- Relationship Building 20+ years
- Negotiation 10 years
Languages
English
Native or Bilingual
Timeline
Lead Coordinator
Stryker
2022.10 - 2024.06
Operator 1 Comfort Bath, Operator 2 Pharma
Stryker
2022.03 - 2022.10
Contact Tracer, Health Services Support
Geneva CUSD 304
2020.09 - 2022.06
Volunteer Case Investigator
Kane County Health Department
2020.05 - 2021.07
Account Executive
PULSE Technology
2019.09 - 2020.03
Group Sales Manager
Garland Lodge & Golf Resort
2014.10 - 2019.09
Packaging Specialist
Cartridges Are Us / Clover Technologies
2010.10 - 2014.10
Shift Manager
Village Inn of Mackinac
2009.09 - 2010.10
Convention and Wedding Service Catering Managerr
Mission Point Resort
2009.04 - 2009.09
Office Manager
Yankee Rebel Tavern and Horn's Bar
2008.04 - 2008.11
Convention Services Manager
Stanley Hotel, Grand Heritage Hotel Group
2007.12 - 2008.03
Convention and Wedding Catering Service Manager
Mission Point Resort, Grand Heritage Hotel Group
2007.06 - 2007.11
Executive Administrative Assistant
Mission Point Resort
2005.04 - 2007.06
Bachelor of Arts - Speech & Communication, emphasis in Organizational Communication
Clemson University
No Degree -
Tri-County Technical College
No Degree -
Charleston Southern University
No Degree -
Anderson University
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