Wendy Parcell
Bloomsbury,NJ
Summary
Energetic, highly motivated and detail oriented individual with extensive training in the ability to comprehend, interpret,and evaluate relevant information from various types of source materials equipped with excellent judgement and reasoning.
Overview
15
15
years of professional experience
Work History
Case Supervisor
Court Appointed Special Advocates (CASA) of SHaW
Lebanon, NJ
01.2024 - Current
- Provided mentorship to advocates, enhancing the overall capacity and effectiveness of the team.
- Managed caseloads effectively, ensuring all clients received timely and personalized assistance.
- Maintained detailed records of all interactions with clients and court proceedings.
- Collaborated with local organizations to provide additional support for families in need.
- Collaborated with attorneys, judges, social workers, and other professionals involved in the child's case.
- Attended court hearings to advocate on behalf of the child's best interests.
- Provided emotional support and advocacy for children and advocates in court proceedings.
- Gathered information from family members, teachers, doctors, caseworkers. to help inform decisions made during cases.
- Provided resources to families such as referrals for counseling or job training programs.
Caseworker
DASACC
Washington, NJ
09.2022 - 05.2024
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Helped callers and texters to DASACC hotlines by providing individualized and caring support.
- Collected relevant information from callers to determine support needs and evaluate risk of harm.
- Maintained accurate records and documented client data in company databases.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
Investigator
Middlesex County Superior Court -Pretrial Services
New Brunswick, NJ
06.2018 - 05.2022
- Manage a caseload of low risk offenders
- Conduct Pretrial Risk Assessments
- Conduct interviews and perform investigatory work including initial case work-up and data entry in support of pre- and post-dispositional functions, complaints, allegations, enforcement activities, and other court services
- Prepare violation of monitoring reports for the court, monitor case flow, and provide case information to requesters
- Answer questions posed by judges, the public, clients, customers, complainants, co-workers, subordinates or supervisors
- Determine status of complaints in accordance with established procedures or regulations
Public Safety Telecommunicator | 911 Dispatcher
Warren County Communications
Washington, NJ
12.2014 - 02.2020
- Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances.
- In non-medical emergencies, provides precautionary instructions and advice to help assure the personal safety of persons and/or to minimize the loss of property, pending the arrival of fire, police, or other assistance.
- Refers non-emergency situations to other appropriate public or private agencies
- Contact the appropriate parties when needed (ex.Prosecutors, Judges, Detectives)
- Keep complete and accurate records, logs and reports
- Follow all guidelines, SOP's, and state regulated laws. Follow all guidelines, SOP's, and state regulated laws.
- Ability to exercise a high degree of good judgment, independence, and common sense while evaluating emergency and non-emergency situations and the ability to make split-second decisions.
- Ability to multi-task, gather and disseminate information clearly, accurately and rapidly in urgent situations.
- Ability to use communication skills which calms irate and hysterical persons, resulting in a safer environment for first responders.
Keyboarding Clerk
Warren County Prosecutors Office
Belvidere, NJ
01.2018 - 06.2018
- Close out case files
- Answer all calls and route to appropriate person
- Enter new documents into Infoshare
- Transcribe 911 calls, wire taps, and other relevant information
- Utilize Promise to find case numbers/defendants
- Organize mail and distribute it appropriately
- Monitor front door security camera
Estate Sale Consultant
April's Estate Sales
Washington, NJ
07.2010 - 12.2015
- Consult clients with the process of liquidating estate contents and proper licensing involved
- Stage, setup, and price the contents of estates
- Managed phone calls for clients and customers regarding estates
- Advertising of estate sales via web and newspapers
- Customer service
Education
Bachelor of Science - Criminal Justice Minor in Psychology
Pennsylvania State University
University Park, PA05-2024
St Lukes School of Nursing
Warren County Community College
Skills
- Superior communication skills
- Dependable
- Analytical thinker
- Federal, state and local laws knowledge
- Calm under pressure
- Complex problem solver
- Exceptional organizational skills
- People-oriented
Timeline
Case Supervisor
Court Appointed Special Advocates (CASA) of SHaW
01.2024 - Current
Caseworker
DASACC
09.2022 - 05.2024
Investigator
Middlesex County Superior Court -Pretrial Services
06.2018 - 05.2022
Keyboarding Clerk
Warren County Prosecutors Office
01.2018 - 06.2018
Public Safety Telecommunicator | 911 Dispatcher
Warren County Communications
12.2014 - 02.2020
Estate Sale Consultant
April's Estate Sales
07.2010 - 12.2015
St Lukes School of Nursing
Warren County Community College
Bachelor of Science - Criminal Justice Minor in Psychology
Pennsylvania State University
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