Wendy Parente
West Palm Beach,FL
Summary
Accomplished Home Retention Consultant with a strong track record in managing over 400 accounts, driving foreclosure prevention through effective mediation and conflict resolution. Consistently maintained above-average call volumes and successful deal resolutions, demonstrating commitment to quality customer service and operational efficiency.
Overview
1
1
Language
20
20
years of professional experience
Work History
Home Retention Consultant Mediation Team
ONITY MORTGAGE
WEST PALM BEACH, FL
01.2014 - Current
- Facilitated Sum and Resolve deals through effective negotiation to achieve favorable outcomes for clients.
- Managed high call volume to support timely resolutions in a fast-paced environment.
- Oversaw quality assurance processes to uphold and improve customer service standards.
- Led pipeline account management for over 500 accounts, coordinated aged portfolios, and processed payments.
Government Sponsored Specialist
ONITY MORTGAGE
WEST PALM BEACH, FL
01.2013 - 01.2014
- Strategically steered prompt resolution of Freddie Mac escalation response inquiries. Demonstrated proven experience in researching mortgage insurance curtailment appeals; maintaining detailed escalation logs; and ensuring continual compliance bulletin updates for government FHA, Freddie Mac and Fannie Mae. Delivered comprehensive reports to management while managing government logs guiding special points of contacts.
- Streamlined compliance and quality assurance processes to improve turnaround time.
- Reduced company expenses by implementing strategies that prevented further loss mitigation.
- Built strong relationships with borrowers to boost customer satisfaction and loyalty. with borrowers to achieve ongoing satisfaction.
Loan Servicing Transfer Coordinator
ONITY MORTGAGE
WEST PALM BEACH, FL
01.2007 - 01.2013
- Coordinated strategic boarding and transfers of loan level data from prior and new investors, utilizing analytical skills to reconcile trial balance, fee billing, and corporate advances; drafted and sent detailed welcome and debt validation letters to customers.
- Acted as point of contact for transferring and releasing servicing files for 29,000 loans, facilitating smooth transitions between servicing entities.
- Managed modification corrections and established new modifications with precision to ensure compliance and accuracy.
- Followed the President's Emergency Loan Servicing Transfer Protocol to ensure compliance.
Education
BBA - Bachelor of Business Administration
PALM BEACH STATE COLLEGE
West Palm Beach, FL06-2009
Bachelor of Business Administration -
BAKER COLLEGE
Skills
- Loan operations
- Mortgage compliance
- Foreclosure mediation
- Foreclosure prevention
- Pipeline Management
- Data management
- Document Management
- Customer relationship management
Languages
English
Professional
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: West Palm Beach, FL
Open to relocation: No
Timeline
Home Retention Consultant Mediation Team
ONITY MORTGAGE
01.2014 - Current
Government Sponsored Specialist
ONITY MORTGAGE
01.2013 - 01.2014
Loan Servicing Transfer Coordinator
ONITY MORTGAGE
01.2007 - 01.2013
BBA - Bachelor of Business Administration
PALM BEACH STATE COLLEGE
Bachelor of Business Administration -
BAKER COLLEGE