Wendy Payes
The Woodlands
Summary
Compassionate and hardworking Counselor-in-training driven to improve patient lives with high quality support and with knowledge of counseling principles and practices. Adept at leading group therapy sessions and committed to creating safe, supportive environment for all participants.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bilingual Program Therapist
ERC Pathlight
01.2024 - Current
- Enhanced patient progress by implementing evidence-based therapeutic interventions in group sessions.
- Facilitated psychoeducational workshops for clients, strengthening support systems and promoting mental health awareness.
- Developed therapeutic rapport with diverse clientele, enabling successful completion of program goals.
- Managed caseload effectively, maintaining timely and accurate documentation for all clients throughout the course of treatment.
- Designed creative therapeutic activities that engaged clients in meaningful self-reflection and personal growth experiences.
- Implemented cognitive-behavioral techniques and dialectical behavior therapy to address maladaptive thought patterns contributing to emotional distress or functional impairment in daily life activities.
- Engaged in ongoing professional development opportunities to stay current on industry trends and best practices within the field of mental health therapy.
- Utilized trauma-informed care principles when working with individuals who had experienced significant adverse life events impacting mental health well-being overall.
Bilingual Case Manager
Houston Area Women's Center
03.2023 - 10.2023
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to de-escalate situations.
- Maintained positive relationships with residents, staff, and administration.
- Coordinated with outside agencies to determine whether residents receive appropriate services and resources.
- Daily meet with residents at the shelter to confirm success when looking for community programs access and identify problem areas.
- Coordinated services with other agencies, community-based organizations to provide useful benefits to clients.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
IDD Case Manager
Tri-County Behavioral Healthcare
03.2022 - 06.2022
- Managed caseload of 66 consumers to provide comprehensive, community-based care.
- Helped ASD patients receive appropriate, high-quality care with reasonable results.
- Interviewed individuals and families to assess needs and provide informational resources.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Administrative Assistant/Bilingual Interpreter.
Cole Health Pediatric
12.2021 - 03.2022
- Clerical duties such as: answering telephone, scheduling, mailing, filing and processing forms.
- Managed over 50 customer calls per day.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Interacted well with ASD customers to build connections and nurture relationships.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Education
Master of Education - Clinical Mental Health Counseling
Lamar University
Beaumont, TX05.2025
Crisis Intervention Training - Certified Sexual Assault Training Program
Office of The Attorney General
Houston, TX04.2023
Human Resource Management Certificate Program - Human Resources Management
The University of Texas At Austin
Center For Professional Education12.2022
Bachelor of Science - Major Psychology
Sam Houston State University
Huntsville, TX12.2021
BBA - Business Economics
Pacific University
Guayaquil - EcuadorSkills
- Bilingual-Verbal and Written Communication Spanish/English
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Detail-Oriented
- Multitasking and Organization
- Conflict Management
- Analysis Skills
- Community Resources
- Service Referrals
- Community Relationships
Certification
- Certified Adult and Pediatric First Aid/CPR/AED, American Red Cross
- Certified Texas Food Handler, Learn2Serve
Timeline
Bilingual Program Therapist
ERC Pathlight
01.2024 - Current
Bilingual Case Manager
Houston Area Women's Center
03.2023 - 10.2023
IDD Case Manager
Tri-County Behavioral Healthcare
03.2022 - 06.2022
Administrative Assistant/Bilingual Interpreter.
Cole Health Pediatric
12.2021 - 03.2022
Master of Education - Clinical Mental Health Counseling
Lamar University
Crisis Intervention Training - Certified Sexual Assault Training Program
Office of The Attorney General
Human Resource Management Certificate Program - Human Resources Management
The University of Texas At Austin
Bachelor of Science - Major Psychology
Sam Houston State University
BBA - Business Economics
Pacific University
- Certified Adult and Pediatric First Aid/CPR/AED, American Red Cross
- Certified Texas Food Handler, Learn2Serve
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