Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wendy Payne

Bristol,CT

Summary

Dynamic Animal Care Specialist with a proven track record at Petsmart, excelling in health monitoring and animal enrichment. Demonstrated compassion and empathy while training staff, enhancing operational efficiency and safety. Successfully supported adoption processes, ensuring optimal animal welfare and client satisfaction through effective communication and care strategies.

Professional animal care specialist skilled in providing exceptional care and ensuring well-being of various species. Proven track record in maintaining clean and safe environments, administering medications, and assisting with veterinary procedures. Strong focus on team collaboration and adaptability, consistently achieving positive outcomes. Effective communicator with expertise in animal behavior, nutrition, and handling.

Overview

11
11
years of professional experience

Work History

Animal Care Specialist

Petsmart
03.2025 - Current
  • Provided daily care and enrichment for various animal species, ensuring optimal health and well-being.
  • Assisted customers with pet selection, offering guidance on nutrition and care requirements.
  • Maintained clean and organized animal habitats, adhering to safety and sanitation protocols.
  • Monitored animal behavior and health, reporting any concerns to senior staff promptly.
  • Supported inventory management by restocking supplies and tracking product availability efficiently.
  • Trained new staff members on proper handling techniques and safety protocols, reducing instances of injury to both staff and animals.
  • Performed regular maintenance on enclosure structures to ensure a safe living environment for all residents at the facility.


Animal Care Associate

Petsmart
11.2024 - 03.2025
  • Provided daily care for animals, ensuring cleanliness and comfort in living environments.
  • Assisted with feeding schedules, monitoring dietary needs of various animal species.
  • Maintained accurate records of animal health and behavior observations for veterinary review.
  • Supported adoption processes by preparing animals for meetings with potential adopters.

Manager on Duty

Pet Supplies Plus
05.2023 - 08.2024
  • Supervised daily operations, ensuring adherence to company policies and safety standards.
  • Trained staff on customer service excellence and operational procedures for improved efficiency.
  • Managed inventory levels, coordinating with suppliers to maintain optimal stock availability.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
  • Implemented scheduling adjustments to optimize workforce productivity during peak hours.
  • Conducted regular audits of operational processes to identify areas for improvement and compliance.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Night Shift Supervisor

Wawa
11.2014 - 10.2023
  • Supervised night shift operations to ensure productivity and safety compliance.
  • Trained and mentored team members on standard operating procedures and best practices.
  • Coordinated workflow to optimize efficiency and minimize downtime during night shifts.
  • Conducted regular inspections to identify safety hazards and implement corrective actions.
  • Facilitated communication between shifts to ensure continuity of operations and problem resolution.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Assisted customers with complaints, questions, and concerns.

Education

High School Diploma -

Northeast High
St. Petersburg, FL

Skills

  • Compassion and empathy
  • Animal socialization
  • Client communication
  • Vaccination protocols
  • Animal enrichment
  • Habitat maintenance
  • Animal nutrition
  • Health monitoring
  • Zoonotic disease prevention

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Animal Care Specialist

Petsmart
03.2025 - Current

Animal Care Associate

Petsmart
11.2024 - 03.2025

Manager on Duty

Pet Supplies Plus
05.2023 - 08.2024

Night Shift Supervisor

Wawa
11.2014 - 10.2023

High School Diploma -

Northeast High

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