Wendy Peck
Suwanee,GA
Summary
Motivated bilingual individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Benefits Account Manager
Capstone Benefits Consulting
06.2024 - Current
- Work face to face with both clients and their employees
- Create communications that are shared with employees explaining their Medical and Ancillary products
- Assist with a myriad of service issues that include claim issues and bill auditing
House and Pet Sitter
Rover.com
04.2021 - Current
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
Account Manager
SFI Advisors
10.2021 - 06.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Introduced clients to available online resources and services to increase convenience.
Front Desk Receptionist
Dental Town
07.2019 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency.
Shift Leader
Pizza Hut
04.2017 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Head of Gourmet
Cost Plus World Market, Inc
09.2015 - 07.2018
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Assisted customers by answering questions and fulfilling requests
- Educated employees on merchandising and customer service
- Responsible for maintaining visual standards and stock.
Education
No Degree and organization. -
Georgia Gwinnett College
Lawrenceville, GASkills
- Proficient in Office365
- Organized
- Detailed Oriented
- Client & Vendor Relationship Management
- Eligibility Processing
- COBRA Processing
- HRIS/CRM (ADP, Paycor and more)
- Benefits Administration
- Data Collection
- Problem-Solving
- Attention to Detail
- Reliability
Reading, Hiking, Biking, and Attempting to Run
This year I am making an effort to not only exercise my body but also my mind. Both my partner and I are challenging ourselves and signing up for Obstacle Course Races.
Languages
Spanish
Native or Bilingual
Timeline
Benefits Account Manager
Capstone Benefits Consulting
06.2024 - Current
Account Manager
SFI Advisors
10.2021 - 06.2023
House and Pet Sitter
Rover.com
04.2021 - Current
Front Desk Receptionist
Dental Town
07.2019 - 10.2021
Shift Leader
Pizza Hut
04.2017 - 07.2019
Head of Gourmet
Cost Plus World Market, Inc
09.2015 - 07.2018
No Degree and organization. -
Georgia Gwinnett College
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