Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Pereira

Office Manager
Irving,Texas

Summary

Dynamic Office Manager with a proven track record at Lee's Air Conditioning, Co, excelling in budget preparation and staff supervision. Adept at fostering teamwork and collaboration, I implemented efficient office policies and enhanced customer service, ensuring timely payroll processing and maintaining impeccable records. Passionate about driving organizational success through effective leadership.

Overview

10
10
years of professional experience

Work History

Office Manager

Lee's Air Conditioning, Co
Lafayette
09.2015 - Current
  • Developed and implemented office policies and procedures.
  • Maintained confidential records relating to personnel matters.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided training to new hires on office policies and procedures.
  • Created spreadsheets in Excel to track data, such as vacation requests and sick days.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Assisted in developing budgets for departmental expenses.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, and responded to emails.
  • Reviewed files and records to obtain information and respond to requests.
  • Interpreted and communicated work procedures and company policies to staff.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Coded and entered daily invoices with in-house accounting software.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Education

Accounting

University of Phoenix
Tempe, AZ

Skills

  • Office management
  • Budget management
  • Payroll administration
  • Data analysis
  • Customer service
  • Staff supervision
  • Record keeping
  • Employee training
  • Self-Directed
  • Multitasking
  • Leadership
  • Microsoft office
  • Quickbooks
  • ServiceTitan
  • Verbal communication
  • Attention to detail
  • Teamwork and collaboration

Timeline

Office Manager

Lee's Air Conditioning, Co
09.2015 - Current

Accounting

University of Phoenix

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Wendy PereiraOffice Manager