Wendy Perez Sanchez
Dallas
Summary
Dynamic Inside Sales Representative with a proven track record at Lansing Building Products, excelling in customer relationship building and consultative selling. Adept at enhancing customer satisfaction and driving sales through tailored solutions. I thrive in fast-paced environments, ensuring effective communication and fostering long-term client partnerships. I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Lansing Building Products
04.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Built relationships with customers and community to promote long term business growth.
Administrative Coordinator
Tom Thumb
08.2021 - 07.2023
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Improved employee onboarding process, resulting in shorter adjustment period for new hires.
Bilingual Customer Service Supervisor
Tom Thumb
03.2020 - 01.2021
- Supported upper management in implementing new initiatives aligned with organizational goals.
- Increased team productivity by optimizing schedules, workload distribution, and resource allocation.
- Maintained a high level of cultural sensitivity, fostering an inclusive work environment for all employees.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Developed a deep understanding of customer service principles and customer service best practices.
Education
Bachelor of Arts - Economics
Texas State University
San Marcos, TX12-2026
Skills
- Customer service
- Goal setting
- Customer relationship building
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Adept multi-tasker
- Relationship development
- Driven
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Inside Sales Representative
Lansing Building Products
04.2023 - Current
Administrative Coordinator
Tom Thumb
08.2021 - 07.2023
Bilingual Customer Service Supervisor
Tom Thumb
03.2020 - 01.2021
Bachelor of Arts - Economics
Texas State University
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