Wendy Perry
Administrative Management
Las Vegas,NV
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
Jobsite Hospitality
04.2022 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered hotel phones with professionalism and directed calls appropriately.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Dental Receptionist
Celebrate Dental And Braces
12.2020 - 05.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Manager
Bing Bings
04.2012 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Education
High School Diploma -
San Mateo High School
San Mateo, CA06.2000
Skills
- Hotel Services and hospitality
- room billing
- Verifying Data Accuracy
- Professional Telephone Manner
- Guest Inquiries
- Computer Skills
- Interpretation and Translation Services
- Guest service and assistance
- Front Desk Operations
- Coordinating Reservations
- Check in and Checkout Procedures
- Bank Deposits
- Telephone Reception
- Product Sales
- Credit and Cash Transactions
- Checking Guests In and Out
- Administrative Duties
- Guest Ledger
- Luggage Storage
- Dynamic Communication Skills
- Food and Beverage Area Setup
- POS Transactions
- Resolving Disputes
- Guest Experience Management
- Documentation
- Promoting Services and Amenities
- Guest Orientation
- Running Guest Errands
- Hotel Reservations
- Payment Processing
- Special Requests
- Cash Register Operations
- Financial Transactions
- Arrange Transportation
- Reserve Tickets
- Data Inputting
- Inventory Monitoring
- Reporting Efficiency and Accuracy
- Reservation Processing
- Maintaining Guest Records
- Constructive Feedback
- Reading Comprehension
- Reservation Management System
- Key Management System
- Schedule Preparation
- Administration and Reporting
- Sales and Marketing
- Time Management
- Customer Relationship Management
- Office Supplies and Inventory
- Check-Ins and Check-Outs
- Room Booking
- Electronic Filing System
- Guest Registration
- Auditing
- Multi-Line Phone Systems
- Product and Service Sales
- Property Information
- Coordinate Housekeeping
- Posting Charges
- Tour Arrangements
- Nightly Audits
- Guest Accommodations
- Cash Handling
- Dining and Amenity Recommendations
- Serve Guests
- Room Charges
- Customer Experience
- Lobby Maintenance
- Customer Service
- Two-Way Radio Operation
- Transportation Arrangements
- Personable Demeanor
- Guest Satisfaction
- Financial Information Review
- Special Reservations
- Customer Retention
- Confirming Transactions
- Issuing Change
- Verbal and Written Communication
- Administrative Support
- Company Safety Policies
- Customer Assistance
- Suggestive Selling
- Folding Clothes
- Sales Expertise
- Retail Sales
- Account Assistance
- Conflict Resolution
- Documentation and Recordkeeping
- Retail Store Operations
- Adaptable and Flexible
- Gift Wrapping
- Leadership
- Returns and Exchanges
- Stocking and Receiving
- Teamwork and Collaboration
- Engaging with Diverse Customers
- Loyalty Programs
- POS System Operations
- Sales Activities
- Stockroom Upkeep
- Ladder Climbing
- Issue Refunds
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Guest Service Representative
Jobsite Hospitality
04.2022 - Current
Dental Receptionist
Celebrate Dental And Braces
12.2020 - 05.2022
Manager
Bing Bings
04.2012 - 10.2020
High School Diploma -
San Mateo High School
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