Wendy Pierce
Daleville,IN
Summary
Motivated and patient Account Representative with 25 years of healthcare and customer service experience. Highly effective in time management, conflict resolution, and communication skills. Dedicated to providing exceptional customer service and patient care, this hardworking professional thrives in a team environment. Known for an outgoing personality and flexibility, excels at developing creative solutions that satisfy all parties involved.
Overview
28
28
years of professional experience
Work History
Patient Service Representative
Optum Family Healthcare- Daleville
2020.02 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Used NextGen to schedule appointments.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Billing Administrator
Meridian Health Services
2019.11 - 2020.02
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company's database.
- Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Ensured timely payments by closely monitoring account balances and following up on overdue invoices.
Patient Account Representative
American Health Network
1997.01 - 2019.10
- Post ICD-10 and CPT codes on NextGen for 22 doctors'
- Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.
- Prepared reports detailing billing actions, flags and other key information.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Education
High School Diploma -
Daleville Jr/Sr High School
Daleville, IN06.1986
Skills
HIPAA Compliance
Multitasking and Organization
Money Handling
EMR
Insurance Billing
Payment Processing
Insurance Verification
Patient Registration
Patient confidentiality
Medical Billing
Punctual and Hardworking
Medical insurance
References
- Mary Ann Hosier, Supervisor, American Health Network, 3631 N. Morrison Rd., Muncie, IN, 47304, (765) 730-4211, Professional
- Jill Kreigbam, Director of Operations, American Health Network, 2139 Morrow Rd., Marion, IN, 46952, (765) 661-5703, Professional / Personal
Timeline
Patient Service Representative
Optum Family Healthcare- Daleville
2020.02 - Current
Billing Administrator
Meridian Health Services
2019.11 - 2020.02
Patient Account Representative
American Health Network
1997.01 - 2019.10
High School Diploma -
Daleville Jr/Sr High School
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