Wendy Pomella
Naples ,FL
Summary
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Overview
22
22
years of professional experience
Work History
Animal Care Team
Patty Baker Humane Society
Naples, FL
01.2024 - 01.2026
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
Cafe Manager
YMCA Naples
Naples, FL
02.2021 - 09.2023
- Oversaw daily café operations to deliver outstanding customer service and enhance satisfaction.
- Led training and supervision of staff on food safety and hygiene standards.
- Established inventory management procedures to enhance stock optimization and minimize waste.
- Crafted seasonal menu offerings by analyzing customer feedback and preferences.
- Evaluated sales trends to inform product selection and optimize profitability.
- Conducted regular inspections and facilitated staff training sessions to ensure compliance with health regulations.
- Directed daily café operations to ensure seamless workflow across front-of-house and back-of-house areas.
- Mentored café employees to deliver exceptional customer service and enhance satisfaction levels.
- Facilitated exceptional customer service by promptly and professionally addressing concerns.
- Cultivated a welcoming atmosphere while upholding rigorous cleanliness and presentation standards throughout the cafe.
- Spearheaded marketing initiatives to drive cafe sales and enhance customer relationship strategies.
- Developed and launched innovative menu items to enhance variety and cater to customer preferences.
- Enforced compliance with food safety regulations through implementation of rigorous sanitation protocols and comprehensive employee training initiatives.
- Formulated and executed innovative strategies to enhance cafe product visibility and drive sales growth.
- Directed daily financial operations, encompassing cash handling and budget management responsibilities.
Barista
Starbucks Coffee Company
Naples, FL
03.2004 - 09.2020
- Crafted high-quality beverages by adhering to standardized recipes and aligning with customer preferences.
- Delivered exceptional customer service by proactively engaging with customers and resolving their needs.
- Oversaw cleanliness and organization of work area to uphold health and safety standards.
- Managed coffee brewing equipment operations and ensured optimal inventory levels for seamless daily service.
- Addressed customer complaints swiftly to strengthen brand loyalty.
- Facilitated customer interactions during peak times to foster a lively and enjoyable atmosphere.
- Crafted and delivered brand-specific café beverages, emphasizing speed, quality, and consistency.
- Facilitated training for new team members through positive reinforcement and respectful coaching techniques.
- Ensured compliance with stringent food hygiene regulations to safeguard customer health.
- Cultivated strong relationships with patrons to enhance customer loyalty and drive repeat business.
- Elevated customer satisfaction by expertly preparing and serving premium beverages.
Education
No Degree - Business Management
Hesser College
Manchester, NHSkills
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Timeline
Animal Care Team
Patty Baker Humane Society
01.2024 - 01.2026
Cafe Manager
YMCA Naples
02.2021 - 09.2023
Barista
Starbucks Coffee Company
03.2004 - 09.2020
No Degree - Business Management
Hesser College