Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wendy Ponce

Perryton,TX

Overview

2026
2026
years of professional experience

Work History

Patient Service Representative

Ochiltree Hospital
2024 - Current
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the Emergency Room.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Built and maintained positive working relationships with patients and staff.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.

Waitress

Smokehouse
06.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items, and recorded order information.

Hotel Manager

Ambassador Inn
10.2016 - 06.2023
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Prepared monthly resort audits for review.

Education

Perryton High School
Perryton, TX
05.2017

Skills

  • Hospitality and Accommodation
  • Friendly
  • Outstanding Communication
  • Multitasking and Organization
  • Leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress

Smokehouse
06.2023 - Current

Hotel Manager

Ambassador Inn
10.2016 - 06.2023

Perryton High School

Patient Service Representative

Ochiltree Hospital
2024 - Current

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Wendy Ponce