Wendy Ponce
Perryton,TX
Overview
2026
2026
years of professional experience
Work History
Patient Service Representative
Ochiltree Hospital
Perryton, TX
2024 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the Emergency Room.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Waitress
Smokehouse
Perryton, TX
06.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items, and recorded order information.
Hotel Manager
Ambassador Inn
Perryton, TX
10.2016 - 06.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Prepared monthly resort audits for review.
Education
Perryton High School
Perryton, TX05.2017
Skills
- Hospitality and Accommodation
- Friendly
- Outstanding Communication
- Multitasking and Organization
- Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
Smokehouse
06.2023 - Current
Hotel Manager
Ambassador Inn
10.2016 - 06.2023
Perryton High School
Patient Service Representative
Ochiltree Hospital
2024 - Current