Open To Work
Wendy Possage
Administrative Professional
Bethesda,OH
Summary
Results-driven administrative professional with extensive expertise in Microsoft Office Suite and Google Platform. Recognized for streamlining communication across departments and enhancing workflow efficiency while maintaining meticulous records. Strong analytical and problem-solving skills support timely order processing and exceptional customer satisfaction. Committed to driving operational excellence and fostering collaborative environments that contribute to overall business success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
RECO EQUIPMENT LLC
01.2023 - 01.2025
- Excelled in streamlining communication between various departments to enhance workflow efficiency, and maintaining meticulous records.
- Demonstrated strong analytical thinking and problem-solving abilities to support the regional sales team effectively, ensuring timely order processing and customer satisfaction.
- Provided administrative support to the regional sales team by completing sales requests.
- Creation of costings, quotes, and contracts for the regional sales team.
- Collaborated with team members to streamline communication channels, and enhance workflow efficiency.
- Coordination of equipment transportation, including the creation and submission of invoices for freight purchase orders.
- Completion of quarterly statistics review and reports to assess the overall performance of the sales team.
- Collaboration between outside vendors and internal departments to ensure smooth order processing for customers.
- Coordination of activities between the sales team, the finance team, and the service team to streamline the customer experience.
- Prioritized workloads according to the urgency of tasks at hand.
- Provided comprehensive administrative support to the sales team, enhancing operational efficiency and leading to the top sales team for the year 2025.
Home Manager/Student
POSSAGE HOME
01.2016 - 01.2023
- Management of a 5-person blended household.
- Coordinated the monthly budget for the household and improved the credit rating scores by 150 points.
- Main transportation for school, sports, appointments, and work.
- A life coach that provides safety, stability, accountability, and security for all members of the home. I utilize my education in psychology to guide the members of my home.
- I graduated from college and achieved certification in bookkeeping and payroll.
HR Administrative Assistant
TUNNEL RIDGE, LLC
01.2014 - 01.2016
- Federal and state compliance regarding workers' compensation, STD/LTD, FMLA, and EOE.
- Coordinated recruitment efforts by scheduling interviews and communicating with candidates effectively.
- Confidentiality: Maintained high levels of confidentiality, as required by law.
- Communication: The first line of communication for employees, vendors, and the public is to establish relationships with repeat vendors.
- Organization: Maintained files for employees and applicants. Stocked office supplies and break room supplies. Responsible for the organization of luncheons, dinners, and company picnics.
- Relations: Chosen by employees as the preferred contact for assistance with benefits and policies. Maintained excellent relations with employees, and provided exemplary support, assistance, and attentiveness to employee questions and concerns.
ATF Compliance Administrative Assistant
CABELAS RETAIL
01.2007 - 01.2012
- Maintained the company’s federally regulated bound book for firearm sales and acquisition. Adhered to constantly changing corporate policies and procedures regarding the sale and acquisition of firearms. Utilized consistently by corporate management in the creation of policies, computer testing, and troubleshooting system issues.
- Managed compliance documentation and ensured adherence to regulatory standards.
- Played a crucial role in the implementation of strategies to improve the efficiency of daily duties across the retail firearm department. Addressed troubleshooting and system maintenance inquiries. Maintained a high level of accuracy in system-related and procedure-related issues.
- Liaison between hourly and management positions. Achieved success in obtaining satisfaction for both parties. Partnered with the Gun Library Manager to ensure a productive and sound work environment.
- Top contact for all retail store compliance assistants. I trained new employees across the program. I was the preferred coach for employee development and training.
- Recognized by the local ATF office and the company for being the top store in compliance and inventory management.
- Logged and updated over 100 firearms daily during the peak retail season to ensure compliance with ATF regulations.
Education
Bachelor of Science - Psychology, minor Communications
West Virginia University
Morgantown, WV12-2022
Bachelor of Arts - General Studies
West Liberty University
West Liberty, WV12-2022
Skills
- Sales operations support
- Data-driven decision making
- Skilled in Microsoft Office applications
- Skilled in utilizing Google Workspace applications
- Operational streamlining
- Regulatory compliance
- Experienced with CRM systems
- Strong organizational abilities
- Analytical decision-making
- Proactive self-starter
- Problem-solving skills
- Critical thinking ability
Certification
- NACPB Bookkeeping Certification, 2023-04-01
- NACPS Payroll Certification, 2023-08-01
- MOS Office 2010 Specialist, 2013-12-01
- Expert Keyboarding Certification, 2013-09-01
- Expert 10-key Certification, 2013-09-01
- Customer Service Certificate Level I, 2013-09-01
- Customer Service Certificate Level II, 2013-09-01
- Certificate of Completion Word 2010, 2013-09-01
- Certificate of Completion Excel 2010, 2013-09-01
- Certificate of Completion Access 2010, 2013-09-01
- Certificate of Completion PowerPoint 2010, 2013-09-01
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Sales Support Specialist
RECO EQUIPMENT LLC
01.2023 - 01.2025
Home Manager/Student
POSSAGE HOME
01.2016 - 01.2023
HR Administrative Assistant
TUNNEL RIDGE, LLC
01.2014 - 01.2016
ATF Compliance Administrative Assistant
CABELAS RETAIL
01.2007 - 01.2012
Bachelor of Science - Psychology, minor Communications
West Virginia University
Bachelor of Arts - General Studies
West Liberty University