Wendy Psalms

Monitored four to six Contact Tracers; assigned cases to Contact Tracers and ensured that the team followed updated scripts, policies, and procedures provided by the County; and conducted regular check ins with the team and relay any updates from the Contact Tracing Division Manager.

• Provided daily supervision to a team of 7 contact tracers
• Assigned contact cases to Contact tracers, considering caseload and other factors, as appropriate
• Performed quality assurance checks on completed interviews
• Communicated to team members any changes around quarantine procedures, testing resources, contact monitoring procedures, steps to follow if symptoms develop guidance on social distancing and infection control to assure they're providing up to date and accurate information to contacts
• Reviewed and approved timesheets and requested time off

Worked with Director of Events to assist in planning and coordination of campaign event.

• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Supervised onsite team of caterers, audio-visual technicians, and facility management team.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Managed event registration
• Coordinated with volunteers
• Scheduled staffing for upcoming events

• Managed all fundraising events from start to finish
• Scheduled and managed calendar for Executive Director
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Managed a team of 20
• Managed administrative logistics of events planning, event booking and event promotions.
• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
• Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures
• Organized and planned all educational sessions and conferences
• Managed participant registration program and exhibits
• Negotiated and secured corporate sponsorship
• Booked and scheduled Travel for staff