Summary
Overview
Work History
Education
Skills
Leather work
Timeline
Generic

Wendy Punkoney

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Highly efficient Customer Services well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

22
22
years of professional experience

Work History

Team Member

Joann Fabrics
08.2023 - Current


  • kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Contributed to team success by completing jobs quickly and accurately.

Patient Access Specialist III

St. Luke's Regional Medical Center
Boise, ID
2012.01 - 2018.04
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Collected and validated patient demographics and insurance information.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Trained new staff on hospital processes and procedures.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Scheduled outpatient testing for all modalities at six different locations, ie; Interventional Radiology procedures, Nuclear Medicine, MRI, CT, Lab and Miscellaneous Xrays.
  • Remote transcription from Physician's orders into the Epic System for Central Scheduling.

Office Management and Insurance Agent

Multi-com Insurance Agencies
01.2011 - 12.2011
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Obtained underwriting approval by completing application for coverage.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Calculated premiums and established payment methods for sales.

Senior Branch Office Administrator

Edward Jones Investments
09.2001 - 12.2010
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reconciled account files and produced monthly reports.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Organized, facilitated and participated in community service efforts.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Education

Certified Medical Assistance

Colorado College of Medical And Dental Assistance
Denver, CO

High School Diploma -

Olathe High School
Olathe, CO

Skills

  • Attention to Detail
  • Technical Support
  • Equipment Maintenance
  • Product Knowledge
  • Coordinate Events
  • Money Handling
  • Staff Training
  • Stocking and Replenishing
  • Quality Standards
  • Safety Understanding
  • Team Member Motivation
  • Clear Communication
  • Peer Relationships
  • Call Center Operations
  • Register Preparation
  • Computer Skills
  • Health Care System
  • Documentation and Recordkeeping
  • Following Instructions

Leather work

I do finishing for a leather master, hand stitching the final product.

Timeline

Team Member

Joann Fabrics
08.2023 - Current

Patient Access Specialist III

St. Luke's Regional Medical Center
2012.01 - 2018.04

Office Management and Insurance Agent

Multi-com Insurance Agencies
01.2011 - 12.2011

Senior Branch Office Administrator

Edward Jones Investments
09.2001 - 12.2010

Certified Medical Assistance

Colorado College of Medical And Dental Assistance

High School Diploma -

Olathe High School

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