Costa Rica, Traveling, Kayaking, Reading
Wendy Quinn
Summary
Customer service–focused professional with 5+ years of experience in remote and call center settings, and over 20 years of expertise in the hospitality industry. Skilled in customer service, sales, logistics, and administrative support. Adept at managing client communications, resolving conflicts, and coordinating complex projects in both virtual and on-site environments. Detail-oriented with excellent written and verbal communication skills, consistently meeting or exceeding performance goals while adapting to fast-paced, dynamic settings.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
32
32
years of professional experience
Work History
On-Site Coordinator – Seasonal
WorldStrides
01.2022 - Current
- Serve as logistics coordinator and customer service liaison between clients and hotel staff.
- Manage group arrivals/departures and provide real-time support to program leaders.
- Resolve last-minute changes, emergencies, and client concerns with professionalism.
- Consistently maintain high service standards while representing the organization.
Independent Travel Coordinator
Somerset Tours and Travel
06.2018 - Current
- Research and present clients with customized vacation options tailored to their preferences and budgets.
- Coordinate all travel aspects, including flights, hotels, tours, cruises, and special requests.
- Handle invoicing, payments, and travel documents, ensuring accuracy and compliance.
- Deliver outstanding client support throughout planning, booking, and post-travel follow-up.
Travel Coordinator
Road Scholar
06.2018 - 07.2019
- Sold and booked domestic, international, and contract air, accommodations, and transfers.
- Provided high-quality travel consultation during inbound/outbound calls.
- Ensured compliance with program guidelines through airline routing, fare, and policy knowledge.
- Managed billing, confirmations, and quality control for participant travel.
Travel Agency Franchise Owner
Cruise Planners
03.2015 - 06.2018
- Launched and managed independent travel franchise, including sales, marketing, and operations.
- Expanded honeymoon travel business by establishing vendor partnerships with local venues.
- Represented company at events to build market presence and generate revenue.
- Managed contracts, accounting, and customer records with accuracy.
Travel Consultant
AAA Travel
11.2011 - 03.2015
Group Coordinator/Travel Consultant
Omni Travel Service
05.1998 - 01.1999
Group Air Coordinator/Floater
QST Travel Group
01.1994 - 01.1998
Skills
- Remote Operations & Administrative Support
- Travel, Event & Program Coordination
- Client & Vendor Relationship Management
- Scheduling & Logistics Oversight
- Conflict Resolution & Problem-Solving
- Virtual Team Collaboration & Communication
- Budget & Contract Management
- Customer Service & Experience Enhancement
- Data Entry, Reporting & Documentation
- Time & Resource Management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Zoom, Microsoft Teams, Slack
- Project Management Tools (Trello, Asana, Mondaycom)
- CRM Systems (Salesforce, HubSpot)
- Travel/Event Platforms (Cvent, Concur, TripActions)
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Travel Leaders Network
- Retreat Professionals Network
Languages
Spanish
Limited Working
Timeline
On-Site Coordinator – Seasonal
WorldStrides
01.2022 - Current
Independent Travel Coordinator
Somerset Tours and Travel
06.2018 - Current
Travel Coordinator
Road Scholar
06.2018 - 07.2019
Travel Agency Franchise Owner
Cruise Planners
03.2015 - 06.2018
Travel Consultant
AAA Travel
11.2011 - 03.2015
Group Coordinator/Travel Consultant
Omni Travel Service
05.1998 - 01.1999
Group Air Coordinator/Floater
QST Travel Group
01.1994 - 01.1998
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