Wendy Quiñonez Hernandez
Property Management
Bakersfield,CA
Summary
Versatile property manager's assistant with 5+ years of experience and a proven ability to successfully and timely execute the completion of leasing procedures through highly developed interpersonal communication skills. Approachable with the ability to multi-task, pay meticulous attention to details, as well as work effectively and efficiently in a deadline driven environment while maintaining integrity.
Overview
7
7
years of professional experience
Work History
Property Management Specialist
Interstate Advisors LLC
Bakersfield, CA
05.2023 - Current
- Successfully onboarded company to property management software and delivered extensive training sessions for optimal utilization.
- Managed daily operations of multiple residential properties, overseeing rent collection, tenant communication, advertising vacancies, and application processing.
- Prepared legal documents, including leases, eviction notices, and payment plans, for tenants.
- Evaluated and entered vendor invoices, making them ready for payment.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Handled preparation of security deposit refund letters for all departing residents.
Assistant Property Manager
Trustar Properties
Bakersfield , CA
11.2022 - 04.2023
- Maintained product quality control by leading the annual inspection project.
- Performed and monitored monthly delinquencies by making calls, creating, posting 3-day notices, and working with rental assistance programs. In additional prepared files for eviction.
- Decreased rent delinquencies from $117,860.00 to 18,820.90 with late fees included and $11,700.00 only rents in 3 months after my hiring date.
- Processed, reviewed, and approved or denied rental applications.
- Completed move-in and move-out inspection procedures.
- Resolved tenant complaint issues and handled daily emergencies.
- Worked closely with the maintenance department to monitor project and turn completion.
- Increased resident retention by organizing and hosting community events.
Administrative Assistant
Portfolio Property Management
Bakersfield , CA
02.2021 - 11.2022
- Published and advertised vacant properties on top rental sites, and coordinated showings with prospective tenants.
- Verified rental applications met rental criteria and determined application status.
- Prepared and executed detailed, legally compliant lease agreements, including renewals, change in occupancy forms, and legal notices.
- Recorded monthly rents and maintained communication with tenants to ensure proper collection of delinquent rents and coordination of payment arrangements.
- Communicated efficiently with tenants, homeowners, vendors, property management companies, and various other contacts on a daily basis. In addition, I resolved and investigated complaints, disturbances, and violations.
- Managed administrative duties, such as uploading and filing legal forms, leases, inspection certificates, incoming mail, and maintaining office supply inventory.
Assistant Property Manager
Nationwide Realty
Bakersfield , CA
10.2018 - 02.2021
- Conducted inspections of vacant properties to identify maintenance concerns and scheduled repairs in a timely manner. In addition, I assigned daily maintenance requests to appropriate vendors for completion.
- Prepared itemized security deposit refund letters and mailed within 21 days of the tenants' move-out inspection.
- Scheduled and performed annual property inspections to determine conditions of the home, to assure renters were in compliance with their rental agreement.
- Generated rent increases following the annual consumer price index (CPI) regulations in the county, and notified tenants via email/mail 30-60 days in advance.
- Collected monthly assessments, rental fees, deposits, and payments. In addition, I issued non-payment notices to delinquent tenants in accordance with lease, county, and state regulations.
- Initiated the eviction process by sending the required legal documents to Kern Court Services and observed the case closely.
- Updated marketing information for rental listings. Ensured rent, photos, and property listing details were up to date throughout the websites.
- Performed property showings to prospective tenants, completed lease applications and verifications, and notified prospects of results.
Front Desk Receptionist
Avalon Collision Center
Carson , CA
04.2017 - 10.2018
- Greeted and assisted customers in a pleasant and professional manner, in person and over the phone, and retrieved vehicle information.
- Created customer files as new assignments were received and scheduled estimate appointments with clients and insurance appraisers.
- Assisted estimators compile necessary documents from customers and insurance companies.
- Educated customers of procedures performed on their vehicles and provided status updates and estimated completion times.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Responsible for general office duties such as ordering vehicle parts, computerized data entry, insurance processing, complying with reports, and filing.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA05.2015
Some College (No Degree) - Business Administration Marketing
California State University - Dominguez Hills
Carson, CASkills
- Bilingual in Spanish and English
- 5 years of Appfolio software experience
- Knowledge of fair housing and housing authority programs
- High emotional intelligence
- Ability to learn and adapt quickly
- Meticulous to detail and exceptional organization skills
Timeline
Property Management Specialist
Interstate Advisors LLC
05.2023 - Current
Assistant Property Manager
Trustar Properties
11.2022 - 04.2023
Administrative Assistant
Portfolio Property Management
02.2021 - 11.2022
Assistant Property Manager
Nationwide Realty
10.2018 - 02.2021
Front Desk Receptionist
Avalon Collision Center
04.2017 - 10.2018
High School Diploma -
Leuzinger High School
Some College (No Degree) - Business Administration Marketing
California State University - Dominguez Hills
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