Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wendy Ramirez

Los Angeles,CA

Summary

Bilingual Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced in management and clinical. Excellent planning and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Center Manager

Exer Urgent Care
08.2016 - Current
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Processed payroll for employees as part of sound human resources and financial management strategies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage.
  • Workers compensation and occupational health.
  • Over see work queues from Experity-EMR.
  • Assist front office with insurance verification HMO and PPO.
  • Assist back office with injections, venipunctures, in house testing.

Medical Assistant

Dr. Othella Owens MD
09.2015 - 02.2016
  • Scheduling appointments and surgeries at California Hospital and St Vincent.
  • Displayed proper phone etiquette with answering phones and relaying messages to the doctor.
  • Greeting patients, going over office forms, collecting copays and retrieving medical records.
  • Translating for doctor with Spanish speaking patients
  • Processing referral online through Care more, Healthcare Partners, Regal, Good Samaritan and St. Vincent.

Medical Assistant

Pico Maternity Clinic
05.2013 - 08.2015
  • Assisted members/providers with doctor changes, general information, specialist referrals, emergency care situations, hospital authorizations, etc.
  • Data Entry into Excel to keep track of appointment scheduling.
  • Used PCM and ONstaff Internal Electronic systems to create patients charts and input general patient information.
  • Insurance Verification of an average of 35 to 50 patients daily through E Process Insurance and handling copay payment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Taught patients about medications, procedures, and care plan instructions.

Assistant Manager

Nayana Inc.
11.2011 - 10.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to local and international customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Medical Assistant Diploma -

American Career College
Los Angeles, CA
10.2012

High School Diploma -

Frida Kahlo High School
Los Angeles, CA
06.2011

Skills

  • Operations Oversight
  • Financial Reporting
  • Facility Maintenance
  • Customer Service
  • Flexible and Adaptable
  • Supervision and leadership

References

References available upon request

Timeline

Center Manager

Exer Urgent Care
08.2016 - Current

Medical Assistant

Dr. Othella Owens MD
09.2015 - 02.2016

Medical Assistant

Pico Maternity Clinic
05.2013 - 08.2015

Assistant Manager

Nayana Inc.
11.2011 - 10.2012

Medical Assistant Diploma -

American Career College

High School Diploma -

Frida Kahlo High School

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Wendy Ramirez