Wendy Ramos
Port Charlotte
Summary
Adept Certified Medical Assistant with a proven track record at Englewood Pediatrics, enhancing patient satisfaction and clinic efficiency through expert management of healthcare software and compassionate patient care. Skilled in HIPAA compliance and bilingual communication, I significantly reduced wait times and improved the patient experience by over 30%.
Offering solid foundation in patient care, ready to learn and grow in medical environment. Brings ability to handle patient interactions and basic clinical tasks. Ready to use and develop patient communication and clinical support skills in Office Manager role.
Always ensuring patient comfort and care. Well-versed in medical terminology and procedures, proficient in administering medications and recording vital signs. Committed to improving patient outcomes through efficient support and attention to detail.
Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Englewood Pediatrics
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- CLIA inventory
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- VFC vaccine inventory
- Capillary blood testing
- administer vaccines
- U/A testing, HCG
Certified Medical Assistant
Gulf Coast OB/GYN
11.2023 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assist with Pap Smear, colposcopy, cervical biopsy and circumcision procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Inform patients of lab results
- HCG testing UA testing
- Collected and documented patient medical information such as blood pressure and weight.
- Doppler fetal monitor
- Assist with IUD insertion
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Certified Medical Assistant
Family Health Center of Southwest Florida
08.2022 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Venipuncture and capillary test
- Administer vaccines
- Hemocue testing
Medical Assistant
Nash Cataract and Laser Institute
03.2021 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Charting
- Preparing patients for Operations
- Post Operation visit
- Answering phone call
- Eye Pressure measurement
- Booking appointment
- Eye Exam
Certified Nursing Assistant
Home Health Care Resources
06.2018 - 03.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
10.2016 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Booking Rooms/Cancelling
- Answering phone calls
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Education
No Degree - Medical Assistant
Southern Technical College
Port Charlotte05-2020
High School Diploma -
Port Charlotte High
Port Charlotte, FL05-2015
Skills
- HIPAA compliance
- Bilingual
- Laboratory specimen collection
- Collecting vital signs
- Listening skills
- Medical terminology
- Professionalism and ethics
- Specimens collection and processing
- Medical supply inventory
- Alzheimer's and dementia care
- Problem-solving skills
- Patient scheduling
- Patient care
- Scheduling
- Healthcare software proficiency
- Electronic health records
- Office organization
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- OSHA Certified
- First Aid Certification
Languages
Spanish
Full Professional
Timeline
Certified Medical Assistant
Englewood Pediatrics
02.2024 - Current
Certified Medical Assistant
Gulf Coast OB/GYN
11.2023 - 02.2024
Certified Medical Assistant
Family Health Center of Southwest Florida
08.2022 - 09.2023
Medical Assistant
Nash Cataract and Laser Institute
03.2021 - 03.2022
Certified Nursing Assistant
Home Health Care Resources
06.2018 - 03.2021
Front Desk Receptionist
Holiday Inn Express Hotel Suites
10.2016 - 04.2018
No Degree - Medical Assistant
Southern Technical College
High School Diploma -
Port Charlotte High
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