Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.
• Developed Excel-based reporting tools for data analysis and research, utilizing pivot tables, power pivot and advanced formulas.
• Created a comprehensive set of metrics derived from raw company data to track and improve sales efficiency, with a focus on key performance indicators (KPIs).
• Conducted in-depth analytics on ROI, margins, new product launches, loss leaders, and catastrophic planning to support strategic business decisions.
• Researched and resolved data integrity issues related to the flow of information into company databases, ensuring accurate and reliable data for analysis.
• Built and maintained strong relationships with clients, resulting in a $25k annual increase in contract add-ons.
Certified Cicerone® - 2024
Certified Cicerone® - 2024