Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Reineck

West Allis,WI

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Office Assistant

Milwaukee County Parks
02.2013 - 07.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.

Travel Consultant

Elm Grove Travel
04.2003 - 02.2013
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Organized trips for individual, family and business travelers.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Completed accurate reservations for business travelers at point of sale.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Helped customers with passport and visa applications.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.

Education

High School Diploma -

Nathan
West Allis, WI
06.1978

Skills

  • Microsoft Word
  • Microsoft Outlook
  • Customer Service
  • Prioritizing Work
  • Strong Interpersonal Skills
  • Dedicated Team Player
  • Self Starter

Timeline

Office Assistant

Milwaukee County Parks
02.2013 - 07.2021

Travel Consultant

Elm Grove Travel
04.2003 - 02.2013

High School Diploma -

Nathan

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