Wendy Rhodes
Round Rock,TX
Summary
Devoted Sales and Customer Service professional hardwired with a customer-first mindset, a sense of urgency, and a dedication to the success of the customer, team, and company. A solid history of outperforming productivity and quality targets in high-volume/high-quota settings. Gifted in building long-lasting, loyal internal and external relationships.
Overview
16
16
years of professional experience
Work History
SLED & Healthcare Account Manager
Dell Technologies
02.2018 - 11.2021
- Contacted SLED and healthcare customers regarding their Dell accounts to raise brand awareness
- Conducted regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer
- Mentored and trained new employees in our group
- Worked closely with TAE, TSRs, and Channel to help grow and close deals
- Promptly and accurately updated CRM to capture phone calls and emails
- Worked with other departments or co-workers to resolve any customer issues
- Fostered relationships and loyalty with new and existing customer base
- Coordinated with field sales to work accounts with meetings, seminars, and training
- Worked to understand customer needs and feedback information to other Dell departments
- Placed orders and resolved invoicing issues
- Created templates, marketing emails and campaigns to attract non buying customers
- Provided feedback to Inside Sales Team leadership on potential opportunities to improve individual and team performance.
Toner Technical Sales Representative
Dell Technologies
05.2017 - 03.2018
- Executed customer requests for quotes, orders, and various satisfaction issues received through phone and email
- Built and maintained customer relationships and owned all imaging-related account maintenance
- Leveraged cross-functional teams to advance the sales cycle for individual transactions and resolve customer satisfaction issues
- Created Toner opportunities in SalesForce and worked with ISRs from beginning to end
- Created templates, marketing emails and campaigns to attract non buying customers
- Promptly and accurately updated CRM to capture phone calls and emails.
Inside Product Specialist - Dell Branded Printers
Dell Technologies
12.2016 - 05.2017
- Provided technical advice to the inside sales teams during the sales process
- Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail)
- Was a technical resource to support the sales organization to meet and/or exceed their objectives
- Identified customer needs and requirements, and recommended the appropriate products and solutions
- Provided pre-sales technical support during the sales process
- Assisted in the on-going technical education and development of the broader team
- Promoted and positioned key strategic product and service offerings.
Call Center Customer Service Representative
NGA HR
11.2015 - 07.2016
- Responded to employee inquiries about their benefit programs and human resources policies
- Assisted with health, life benefits, paid time off, Payroll, leave, and retirement plans
- Prepared appropriate documentation and processed necessary paperwork or emails
- Effectively conveyed information and guided customers through solutions by phone
- Worked with other departments to provide resolution to customer issues
- Promptly and accurately updated CRM to capture phone calls and emails.
LMS Database Administrator / Global Training & Event Coordinator
National Instruments
04.2011 - 10.2014
- Consulted with department and company managers to assess training needs, making recommendations regarding training format, delivery, schedule, and any other training aspect relevant to the project
- Managed and coordinated training programs and events based on business initiatives, priorities, and needs
- Reviewed, evaluated, and modified existing programs and recommended appropriate changes
- Delivered training material in various formats: platform, print, CBT, WBT, DVD, and Video
- Scheduled and organized orientation events for all new hires
- Implemented and maintained an electronic training records system (spreadsheets
- LMS, training files)
- Managed and coordinated all NI Wide corporate-sponsored training initiatives.
Inside Sales Account Manager
National Instruments
12.2008 - 04.2011
- Contacted customers regarding their Software Service Renewals
- Mentored / Trained new employees in our group
- Created quotes to align service end dates if necessary
- Promptly and accurately updated CRM to capture phone calls and emails
- Worked with other departments or co-workers to resolve any customer issues
- Fostered relationships and loyalty with new and existing customer base
- Coordinated with field sales to work accounts with meetings, seminars, and training
- Understand customer needs and feedback information to other NI departments.
Contracts Specialist
National Instruments
06.2008 - 12.2008
Service Programs Specialist
National Instruments
07.2007 - 06.2008
Call Center Customer Service Representative
National Instruments
05.2006 - 07.2007
Education
Certificate - Local Area Network Technician
Computer Training Academy
San Jose, CA01.1998
Diploma -
Westmont High School
San Jose, CA01.1990
Skills
Empathy
SalesForce
Staff Training & Mentoring
Product and Service Sales
Account Servicing
MIcrosoft Office
Customer Relations
Attention to Detail
Decision-Making
Friendly, Positive Attitude
Teamwork and Collaboration
Problem Resolution
Organization and Time Management
Timeline
SLED & Healthcare Account Manager
Dell Technologies
02.2018 - 11.2021
Toner Technical Sales Representative
Dell Technologies
05.2017 - 03.2018
Inside Product Specialist - Dell Branded Printers
Dell Technologies
12.2016 - 05.2017
Call Center Customer Service Representative
NGA HR
11.2015 - 07.2016
LMS Database Administrator / Global Training & Event Coordinator
National Instruments
04.2011 - 10.2014
Inside Sales Account Manager
National Instruments
12.2008 - 04.2011
Contracts Specialist
National Instruments
06.2008 - 12.2008
Service Programs Specialist
National Instruments
07.2007 - 06.2008
Call Center Customer Service Representative
National Instruments
05.2006 - 07.2007
Certificate - Local Area Network Technician
Computer Training Academy
Diploma -
Westmont High School
Similar Profiles
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
M.Banu PrakashM.Banu Prakash
Senior Analyst, Sales at Dell International Services (Dell Technologies)Senior Analyst, Sales at Dell International Services (Dell Technologies)
Reginald WilkinsonReginald Wilkinson
Quality Engineer at DELL TECHNOLOGIES / DELL EMCQuality Engineer at DELL TECHNOLOGIES / DELL EMC
Edward ParkEdward Park
Emergency Medical Technician / Operations & Logistics Manager at The United States Air ForceEmergency Medical Technician / Operations & Logistics Manager at The United States Air Force