Wendy Richards
Licensed Esthetician
Norco,CA
Summary
Dynamic Licensed Esthetician with expertise in skin rejuvenation and advanced facial techniques, working independently at Visage Skin Therapy. Proven ability to enhance client satisfaction through personalized treatments and strong communication skills. Achieved high client retention rates by fostering relationships and providing tailored skincare solutions. Committed to ongoing professional development and industry excellence.
Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion.
Licensed Esthetician and Skin Care Consultant with more than 1,000 hours of professional training.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
4
4
Certifications
Work History
Licensed Esthetician
Visage Skin Therapy
Rancho Cucamonga, CA
05.2024 - Current
- Educated patients on treatment options.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Performed consultations for patients before scheduling treatments.
- Fostered friendly, warm, and magical customer experience.
- Discussed procedures and treatment options with clients.
- Recommended retail products for at-home use.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Stocked treatment rooms with proper supplies.
- Handled busy schedules and stayed on top of key deadlines.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Improved clientele retention with exceptional customer service and follow-up care.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Reduced no-shows through timely appointment reminders via phone calls or text messages.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
- Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
Custody Assistant
Los Angeles County Sheriff Department
Los Angeles, CA
07.1999 - 06.2023
- Facilitated successful inmate reintegration by assisting with educational programs, counseling sessions, and vocational training opportunities.
- Safeguarded confidential information by maintaining strict adherence to privacy policies when handling sensitive documents and records related to inmates'' cases.
- Minimized risk of escape attempts through vigilant supervision during transfer procedures.
- Contributed to a positive work environment by fostering open communication with colleagues and actively participating in team-building initiatives.
- Enhanced security measures by conducting thorough cell and area searches for contraband items.
- Handled challenging situations calmly under pressure through critical thinking skills, resulting in quick resolutions without incident escalation.
- Expedited release processes for eligible inmates by verifying documentation accuracy and coordinating transportation arrangements as needed.
- Contributed to a more efficient booking process by accurately entering inmate information into the database system.
- Collaborated with multi-disciplinary teams to develop individualized case management plans for each inmate''s rehabilitation journey.
- Maximized staff safety by conducting regular security equipment checks and promptly reporting any deficiencies for repair or replacement.
- Demonstrated adaptability by working efficiently in various roles as needed, including control room operation, transport duties, or processing unit assignments.
- Strengthened relationships between staff members and inmates with consistent professionalism while maintaining appropriate boundaries at all times.
- Promoted a clean and healthy living environment by supervising inmates during daily cleaning routines and maintenance tasks.
- Assisted in maintaining order within the facility by enforcing rules and regulations consistently.
- Upheld high standards of facility cleanliness, ensuring adherence to sanitation protocols during food service and activity periods.
- Improved inmate safety by consistently monitoring and documenting behavior and activities within the facility.
- Streamlined daily operations by managing inmate schedules, ensuring timely access to medical appointments, court appearances, and other essential services.
- Reduced incidents of violence through effective communication with inmates, de-escalating potential conflicts.
- Ensured smooth transitions between shifts through clear communication with fellow custody assistants about current events or concerns within the facility.
- Supported staff training initiatives, participating in regular drills and exercises to maintain preparedness for emergency situations.
- Searched and assisted in searching arrested persons.
- Secured inmates and all personal property.
- Took photographs, DNA samples and fingerprints of detained persons.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Processed inmates by taking photographs and fingerprints.
- Provided counseling and guidance to inmates to boost wellbeing.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Regularly conducted security and sanitation checks.
- Verified identification using specialized databases and methods such as fingerprinting.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Responded promptly to emergency situations and provided medical aid.
- Attended to feeding, housing, and physical well-being of inmates.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
Collections Agent
OREMOR Mangaement
, CA
05.1997 - 07.1999
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Used skip tracing and other techniques to locate debtors.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Sales Associate
JCPenney
, CA
11.1996 - 05.1997
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Education
California State Board of Barbering & Cosmetology - Esthetician
Salon Success Academy
Corona05-2024
High School Diploma -
Canyon Springs High School
Moreno Valley06.1993
No Degree - Administration of Justice
Riverside City College
Riverside, CASkills
Skin rejuvenation
Strong communication skills
Chemical peel proficiency
Microdermabrasion expertise
Team player attitude
Dermaplaning proficiency
Relaxation techniques
Sensitive skin care
Appointment scheduling
Sales and upselling
Manual lymphatic drainage
Advanced facial techniques
Certification
Dermaplane Certified, DermaplanePRO
Timeline
Licensed Esthetician
Visage Skin Therapy
05.2024 - Current
Custody Assistant
Los Angeles County Sheriff Department
07.1999 - 06.2023
Collections Agent
OREMOR Mangaement
05.1997 - 07.1999
Sales Associate
JCPenney
11.1996 - 05.1997
California State Board of Barbering & Cosmetology - Esthetician
Salon Success Academy
High School Diploma -
Canyon Springs High School
No Degree - Administration of Justice
Riverside City College
Similar Profiles
Lisa PhillipsLisa Phillips
Massage Therapist at Beau Visage Skin Care & SpaMassage Therapist at Beau Visage Skin Care & Spa
Elise RuizElise Ruiz
Licensed Nail Technician at Beau Visage Skin Care & SpaLicensed Nail Technician at Beau Visage Skin Care & Spa
Sheila KitchensSheila Kitchens
Director of Salon and Spa at International School Of Skin, Nailcare & Massage TherapyDirector of Salon and Spa at International School Of Skin, Nailcare & Massage Therapy
Raul PerezRaul Perez
Funeral Attendant at Thomas Miller MortuaryFuneral Attendant at Thomas Miller Mortuary
James OlafsenJames Olafsen
Manager at RCI Hospitality Holdings Inc.Manager at RCI Hospitality Holdings Inc.