Wendy Richardson

Retail Associate September 6, 2023 through October 10, 2023, then promoted to my current position as store supervisor.

Job Responsibilities Include:

• Being a key holder to the store with responsibility of opening and closing
• Overseeing associates to ensure they are offering quality customer service
• Properly training associates to ensure they avoid errors and mistakes within the system of cashing out customers.
• Offering solutions in the event of an unhappy customer
• Responsible for cash office duties, including accounting for all forms of payment that come through checkouts.

• Introduced clients to the advertising and marketing campaigns for the radio medium
• Created campaigns for online and social media
• Worked clients through transition of music formats
• Worked independently, but collaborated with advertising representatives when necessary

• Handled a direct mail marketing approach for various size businesses
• Worked in both print and online formats

• Helped promote and grow businesses while maximizing their budget
• Created and managed client and prospective client databases
• Established and developed relationships and marketing strategies
• Tracked performance with Salesforce CRM, such as projected sales and percentage to budget
• Developed plans to meet and exceed budgets

• Worked with local business owners to increase foot traffic
• Created ad campaigns
• Maintained established customers on a month to month basis
• Met weekly and monthly goals and kept my pipeline full
• Responsible for collection of past due accounts