Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Wendy Rincon

Englewood,USA

Summary

Dynamic and results-driven Customer Service professional with extensive experience in managing customer interactions and efficiently resolving issues. Possesses a strong background across diverse industries, including fashion production, retail, hospitality, environmental services, and esthetics, fostering a deep understanding of customer needs and the ability to build lasting rapport. Recognized for exceptional customer service skills and a detail-oriented approach, committed to delivering outstanding service that enhances client satisfaction and loyalty. Flexible and dedicated, consistently striving to exceed expectations in every interaction.

Overview

21
21
years of professional experience

Work History

Wax Specialist

European Wax Center
11.2021 - Current
  • Perform high-quality waxing services following American Wax and European Wax Center standards, patterns, protocols and techniques.
  • Build a book of business and retain guests using our robust scripts & delivering the ultimate guest experience not just guest satisfaction.
  • Educate guests on European Wax Center product line to enhance their overall experience and results.
  • Ensure compliance with health and safety regulations during all procedures and client interactions.
  • Uphold the brand standards of cleanliness, sanitation, and hygiene in all waxing suites.
  • Maintain Wax Specialist Key Performance Indicators (KPI) according to brand standard.
  • Contribute to a positive and professional work environment upholding European Wax Core Values.
  • Train and role model the expected behaviors and processes put forward by European Wax Center.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.

Housekeeper

Englewood Health
07.2024 - 09.2025
  • Supervised daily cleaning operations to ensure high standards of hygiene and presentation in facilities.
  • Trained new housekeeping staff on efficient cleaning techniques and safety protocols.
  • Developed and implemented effective inventory management for cleaning supplies and equipment.
  • Streamlined cleaning processes, enhancing efficiency while maintaining quality service delivery.
  • Provides quality customer service to customers by providing one-on-one attention to detail. Sweep, scrub, mop and polish floors.
  • Vacuum carpets, rugs and draperies. Shampoo carpets, rugs and upholstery. Dusts and polish furniture and fittings.
  • Clean metal fixtures and fittings.
  • Empty and clean trash containers. Dispose of trash in a sanitary manner.
  • Clean wash basins, mirrors, tubs and showers.
  • Wipe down glass surfaces.
  • Make up beds and changes linens as required.
  • Realign furniture and amenities according to
    prescribed layout.
  • Respond to guest queries and requests. Respond to calls for housekeeping problems, such as spills and broken
    glasses.
  • Contribute to team efforts; exhibits professionalism with customers, fellow associates and others.
  • Perform other duties as
    assigned.

Production Coordinator

Sunrise Brands LLC.
10.2021 - 11.2022
  • Coordinated the issuing and follow up of related Manufacturing Purchase Orders.
  • Worked closely with EDI Department to send out UPC information.
  • Tracked, receive, and log all inbound and outbound packages of samples.
  • Updated and input all important data in a timely manner (style numbers, colors, with important tags and logistics) and distribute weekly reports.
  • Coordinated with Import and EDI Team and calendars and with WIP reports.
  • Daily communication with overseas offices regarding all buys and production orders.
  • Performed additional duties and assignments, as requested.

Production Manager/Sales Assistant

Esquire Footwear corp.
11.2019 - 03.2021
  • Worked closely with sales collecting necessary information to set up items in customer portals.
  • Tracked and regularly updated the status of POs, shipments, invoices and IT’s; accept, inspect, track and follow-up on orders in the system.
  • Items set up in customer portals received order confirmations.
  • Liaise with factories daily via email to review pending issues.
  • Purchase order data entry, create, revise, input and maintain production orders.
  • Followed up on Dev, PP & TOP samples with license, sales and factory.
  • Updated Production WIP status report and distribute on a weekly basis.
  • Coordinated preparation of showroom for market.
  • Tracked and managed current and past season samples; coordinate distribution of marketing, PR and licensor samples.

Sales/Visual Associate

Banana Republic, Gap Inc
10.2014 - 01.2020
  • Engaged with customers by assessing their needs and offering assistance whenever needed.
  • Created an exceptional experience and ensure every customer left satisfied.
  • Executed operational processes effectively and efficiently.
  • Ensured floor is replenished per company guidelines. Follows up on staff to ensure accuracy
  • Executed operational processes effectively and efficiently.

Production Coordinator

Esquire Footwear Inc
09.2018 - 09.2019
  • Worked closely with sales collecting necessary information to set up items in customer portals.
  • Setting up items in customer portals received order confirmations.
  • Setting up items in Walmart’s Retail link.
  • Liaised with factories daily via email to review pending issues.
  • Purchase order data entry, create, revise, input and maintain production orders.
  • Followed up on Dev, PP & TOP samples with license, sales and factory.
  • Updated Production WIP status report and distribute on a weekly basis.
  • Setting up items in master’s system (including costing).
  • Checked lead times to ensure dates.
  • Ordered tickets from compliance suppliers.
  • Worked with PO system and PMI modules.
  • Worked with Walmart orders upon management product offer, import PO delivery receiving and testing. Quality control.
  • Ensured timely delivery. Coordination between production and sales for Walmart’s sample submission.

Production Manager Assistant Woman’s Wear

Land and Sea Inc
12.2013 - 01.2018
  • Worked close with design and production development team.
  • Approved fabric and trims with assistance from design department.
  • Input all merchandise orders and manage audits.
  • Built tech packs and BOM’s to ensure all aspects remain accurate through the process.
  • Purchase order data entry, created, revised, input and maintained production orders.
  • Daily communication with overseas factories.
  • Ensured delivery timelines are met and updated any changes.
  • Organized of lab dips, trims swatches etc.
  • Send, receive and keep log of all packages from factories and buyers.

Production

Hasselson
02.2011 - 11.2013
  • Daily communication with domestic factories/agents/mills.
  • Implementation of purchase orders.
  • Ensured on-time delivery and quality in all aspects of the brand’s development and production.
  • Tracked fabric, samples, and bulk shipments from factory to warehouse.
  • Troubleshot production issues promptly, minimizing downtime for endusers.
  • Generated and distributed production reports to meet deadlines.
  • Reviewed production schedules and streamlined processes.

Sales Allocator

Perdurmal Imports
12.2011 - 01.2013
  • Received and reviewed orders thoroughly. Checked with sales or customer if any issues.
  • Confirm inventory availability; Communicate with sales or customer if any issues.
  • Entered order in system only when qty is confirmed in stock and issue pick ticket to warehouse.
  • Followed up if any order needed released before goods left warehouse.
  • Forwarded PO pick, ticket, POD to accounts for billing once shipment is processed.
  • Updated daily PO reports by end of the day to the Management and Accounts dept.
  • Assisted production team to update the system for shipments in transit when & if needed.

Production Manager Assistant Little Me Children’s Wear

S. Schwab Company
01.2005 - 06.2011
  • Attended handoff meetings at the beginning of each season with Product Manager, Technical Designer, and Senior Product Manager and ensure information received from Design is accurate and complete and work through any discrepancies or problems.
  • Reviewed color/layout submits - sent comments to overseas mills.
  • Confirm/approve all strike offs, proto samples, and sales samples.
  • Confirmed deliveries and quantities with factories prior to sending actual orders to production.
  • Responsible for placement of sample orders.

Education

Business Adm - undefined

Monroe College
Bronx, New York
01.2002

Skills

  • Communication
  • Problem-solving
  • Professionalism
  • Empathy
  • Attention to Detail
  • Teamwork
  • Technical Proficiency
  • Multi-tasking
  • Computer knowledge- Microsoft Excel, Microsoft Outlook and basic Quickbooks, AS400, QVC, PLM 2020, Retail Link and POI System
  • Possess a strong background handling different facets of production from start to finish

LANGUAGES

Spanish | Advanced

Timeline

Housekeeper

Englewood Health
07.2024 - 09.2025

Wax Specialist

European Wax Center
11.2021 - Current

Production Coordinator

Sunrise Brands LLC.
10.2021 - 11.2022

Production Manager/Sales Assistant

Esquire Footwear corp.
11.2019 - 03.2021

Production Coordinator

Esquire Footwear Inc
09.2018 - 09.2019

Sales/Visual Associate

Banana Republic, Gap Inc
10.2014 - 01.2020

Production Manager Assistant Woman’s Wear

Land and Sea Inc
12.2013 - 01.2018

Sales Allocator

Perdurmal Imports
12.2011 - 01.2013

Production

Hasselson
02.2011 - 11.2013

Production Manager Assistant Little Me Children’s Wear

S. Schwab Company
01.2005 - 06.2011

Business Adm - undefined

Monroe College

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