Wendy Roberts
Taylor,TX
Summary
Versatile and dedicated professional with a proven track record in pet care at Rover, retail management at Cones for Bones, and healthcare support as a Dental Assistant. Excelled in client communication and cleanliness maintenance, achieving repeat business through exceptional service. Demonstrated reliability and a positive attitude, enhancing customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Dog Boarding-Owner/Operator
Rover
06.2018 - 10.2024
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Gave medication to pets following guidelines from owners.
Retail Sales-CoOwner
Cones for Bones-Dawgy Ice Cream Bar
02.2023 - 09.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Bartender
Cam-Nels Pub
11.2010 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Dental Assistant
Dr. Mark Slavin
05.2007 - 11.2009
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
High School Diploma - English
Canastota High School
Canastota, NYDental Assisting - Dental Assistant
BOCES- Continuing Education
New Hartford, NY04.2007
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Customer service
- Cleanliness maintenance
- Client communication
- Schedule management
Timeline
Retail Sales-CoOwner
Cones for Bones-Dawgy Ice Cream Bar
02.2023 - 09.2024
Dog Boarding-Owner/Operator
Rover
06.2018 - 10.2024
Bartender
Cam-Nels Pub
11.2010 - 01.2018
Dental Assistant
Dr. Mark Slavin
05.2007 - 11.2009
High School Diploma - English
Canastota High School
Dental Assisting - Dental Assistant
BOCES- Continuing Education
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