Wendy Roberts
Omaha,Nebraska
Summary
Highly effective at handling confidential information, identifying system adjustments/improvements, and can thoroughly transcribe data while maintaining integrity of data systems. Transcriber known for quick typing skills and a focused work ethic. Skilled at coordinating projects with minimal supervision, focused work ethic, strong communication skills, building rapport, and meeting deadlines. Thoroughly detail oriented and organized. Specializing in transcriptions, word processing, creation of pivot tables/spreadsheets, work order processes, and desktop publishing.
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
20
20
years of professional experience
Work History
Member Service Representative
Planet Fitness Gym
08.2023 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Repair & Maintenance Office Assistant
Nabors Drilling Solutions WBP Operations
01.2019 - 07.2019
- Assisted the Lead Admin with the backlog of data entry and maintained the flow of paperwork.
- Responsible for opening/co-product of all outgoing/incoming work orders.
- Created OPC’s for all components on all work orders that required rework from third party vendors.
- Facilitated the Production Meeting; meeting to track the departments all work orders were in with daily exports/pivot tables to ensure turn-around-times were met.
- Assisted the Lead Admin in gathering/substantiating recoverable revenue.
- Utilized a variety of database systems and helped the Lead Admin in consolidating the different database systems into one all-inclusive system.
- Clarified and organized the work flow processes for different departments.
- Appointed backup fire marshal in case of emergencies.
- Scheduled and coordinated meetings for all R&M management.
Data Entry Clerk
The Wellington at Conroe
07.2016 - 09.2017
- Eliminated outdated records by sending the records to be scanned.
- Input client information into spreadsheets and the company database.
- Transcribed data after verifying accuracy.
- Coordinated, scheduled, and executed large data entry projects.
Data Entry Clerk
Texas Screw Products
02.2012 - 09.2013
- Input client information into spreadsheets and the company database.
- Transcribed data after verifying accuracy.
- Identified errors in data entry and related issues to supervisors.
- Coordinated, scheduled, and executed large data entry projects.
- Verified and logged in deadlines for responding to daily inquiries.
- Eliminated outdated records by sending the records to be scanned.
- Processed financial documents including contracts, expense reports and invoices.
Cashier Customer Service
Ross Dress for Less
07.2005 - 05.2007
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Analyzed customer interactions to identify needs, provide resources and promote excellent service.
- Provided telephone reception for important and time-sensitive calls.
Education
High School Diploma -
Marque Learning Center
Houston, TX05-2002
Skills
- Quick and efficient learner
- Excellent communication skills: verbal and written
- Excellent research and policy understanding skills
- Excellent interpersonal skills
- Ability to function at a high level in a fast paced environment
- Well organized
- Detail oriented
- Planning/coordinating
- Competent error checking while noticing trends and patterns
- Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook, Oasis, Visual, Citrix, and Database maintenance
- Customer Service
- Employee training and development
- Aware of legal and ethical standards
- Team leadership
- Document Control
- Data Analyst
- Enforce company safety policies and procedures
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Data entry
- Attention to detail
- Data accuracy
- Active listening
- Critical thinking
- Customer relations
Timeline
Member Service Representative
Planet Fitness Gym
08.2023 - 01.2025
Repair & Maintenance Office Assistant
Nabors Drilling Solutions WBP Operations
01.2019 - 07.2019
Data Entry Clerk
The Wellington at Conroe
07.2016 - 09.2017
Data Entry Clerk
Texas Screw Products
02.2012 - 09.2013
Cashier Customer Service
Ross Dress for Less
07.2005 - 05.2007
High School Diploma -
Marque Learning Center
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