Wendy Robinson
Caldwell,ID
Summary
Cheerful Customer Service Representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
18
18
years of professional experience
Work History
Bartender/Cocktail Server
Wooden Nickel Pub & Eatery
12.2023 - 06.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Bartender
Longbranch Bar & Grill
05.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Phone Banker
Wells Fargo
11.2020 - 02.2022
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
Server
Olive Garden
09.2018 - 08.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Server/Trainer/Expeditor
The Cheesecake Factory
11.2006 - 07.2017
- Made recommendations to improve training based upon observations and feedback from trainees.
- Maintained detailed training log for trainers to track sessions and improve success rate.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Coordinated service for food runners and other kitchen staff.
- Adhered to corporate standards and policies in overseeing restaurant operations.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Completed opening, closing and shift change tasks by following company guidelines.
Education
High School Diploma -
Glencoe High School
Hillsboro, OR06.1991
Skills
- Excellent communication skills
- Exceptional customer service
- Friendly, positive attitude
- Flexible
- People skills
- Strong multitasking
- Customer service
- Team player attitude
- Highly reliable
- Patience and tolerance
- Outgoing personality
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Month for outstanding performance and team contributions.
Education and Training
Servsafe Alcohol and Food Handler Training
Timeline
Bartender/Cocktail Server
Wooden Nickel Pub & Eatery
12.2023 - 06.2024
Bartender
Longbranch Bar & Grill
05.2022 - 04.2023
Phone Banker
Wells Fargo
11.2020 - 02.2022
Server
Olive Garden
09.2018 - 08.2020
Server/Trainer/Expeditor
The Cheesecake Factory
11.2006 - 07.2017
High School Diploma -
Glencoe High School
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