Wendy Rodgers
Laurel,MD
Summary
Detail-oriented Support Assistant with 15 years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.
Overview
14
14
years of professional experience
Work History
Data Clerk/Counseling Secretary
Howard County Public Schools, Lime Kiln Middle School
09.2022 - Current
- Responsible for mail distribution, printing and making copies for teachers, greeting parents and students that enter the front office
- Create and maintain confidential discipline records and student cumulative files for students and legal documents
- Work with Microsoft Office, Excel, Word, PowerPoint to create reports and documents needed among the office staff
- Responsible for entering attendance daily for students and using the accurate codes to represent the absence
- Create master schedule for students and teachers utilizing the Synergy program and Excel to manage staffing spreadsheets
- Enroll and withdraw students for the new school year
- Provide support to the Principal and Assistant Principal, teachers and counselors as needed
- Schedule meetings between administration, parents, students, and counselors
- Type correspondence letters to parents
- Performs various office duties to include: filing, maintaining calendars, greeting visitors, assisting staff with office machines, answering telephone calls, and other duties as assigned.
Registrar
Matanuska Susitna Borough School District, Houston High School
07.2013 - 06.2022
- Responsible for the enrollment and withdraw of over 600 students
- Utilize Synergy to accept student enrollments and verify information is correct
- Transfer and request student records as needed
- Assist parents with ParentVue account set up and StudentVue set up for students
- Maintain and create confidential student cumulative records to include birth certificate, test scores, transcripts, and any legal documents relating to student
- Maintain and set up accurate student contact information in Synergy
- Build transcripts for incoming students using the Program of Studies, add Early High School credits from middle school to student’s transcripts
- Provide enrollment verification for OCS, CSED, DJJ, and SS Administration
- Print and distribute report cards and progress reports and submit grade changes for students per teachers and counselors’ request
- Record pre-arranged absences, track student’s absences for enrollment, update attendance daily via parent call-ins, contact families regarding student’s attendance, and send home absent notification letters as needed
- Order diplomas and diploma covers through Jostens for graduating seniors
- Provide teachers/parents with transcripts, grades, and absences as needed
- Run “Emergency Contact List” at the beginning of the year for the nurse, safety officer, and front office
- Obtain confidential information from families to see if they qualify for the Family in Transitions program: families with no homes, no heat or running water, homeless kids
- Provide medical attention to students and assist in the nurse’s office as needed
- Provide excellent customer service, technical support, and administrative services to parents, teachers, counselors, and other support staff
- Plan and coordinate calendars for office staff
- Assist in coordination of student record/transcripts to colleges/universities admissions officers, other public and private high school registrars and employers.
Secretary
Eagle River High School
08.2013 - 10.2013
- Assist Registrar with registering and transferring students in and out of district
- Assist parents and students with registering for the new year
- Coordinate with the counselors on changing students schedules as needed in the Zangle system
- Take photos for student’s school IDs
- Update student profiles with address, phone numbers, and emergency contact information
- Assist visitors as they came in building
- Answer telephone calls and direct to appropriate person
Office Manager
Alaska Legal Services
01.2013 - 07.2013
- Answer telephone calls and greet visitors
- Maintain confidential client folders with documents relating to cases
- Processed and distributed incoming mail
- Enter applicant’s personal information into the PIKA database
- Track postage that is used monthly
- Utilize Microsoft Word and Excel to create letters for clients and track status of open cases
- Performed other office duties as needed.
Administrative Support Assistant
Madigan Army Medical Center
01.2012 - 03.2013
- Series: 0301 Pay Plan: GS Grade: 07
- Maintains personnel and confidential files and records for the Child, Adolescent, Family and Behavioral Health Office (CAF-BHO) employees
- Arrange meetings / training meetings to include location, schedule, agenda, and attendance lists
- Defense Travel Administrator (ODTA) for CAF-BHO
- Answer telephone calls and routing them through at appropriate time and taking messages when necessary, directing people who walk in where to go, and routing transmittals that come through to make sure the appropriate person is reached
- Appointed as an accountable official in CAF-BHO to assist certifying officer and support of travel using the Defense Travel System (DTS)
- Schedule travel for employees using the DTS system
- Government Purchase Card holder for organization
- Assist Administrative Officer with Senior and Base Evaluation forms for the Total Army Performance Evaluation System (TAPES) processing system
- Provide new employees with assistance with health benefits
- Assist employees with information and direction on the required training needed for their job
- Kept meeting minutes for SBH Conference Calls, Weekly Chiefs’ Meeting, and CAFAC Planning
- Meetings; enhanced leadership's ability to track progress and plan future goals
- Expertly maintained and updated the chief’s complex calendar with patient appointments, travel, and T-Cons
- Processed timecards and created several detailed spreadsheets to account for work hours, telework, comp-time; ensured 100% accurate pay and entitlements for 22 staff members
- Retrieved and cited journal articles for MEDCOM Whitepaper and Suicide Prevention article articulating need for Army behavioral health programs for Soldiers and families
- Formatted several professional correspondences including Memorandum of Agreement between Army Center for Substance Abuse and Behavioral Health Division and CAFAC Operations Manual
- Provided the highest level of customer service for visitors and office employees
- Scheduled over $114,000 of travel in DTS ensuring accurate reservations and timely payment for travel vouchers
- Utilized Government Purchase Card to purchase conference fees for office employees
- Updated BHSOC2 Calendar on SharePoint with Leaves, TDYs, Meetings
- Prepared correspondence, filed, monitored deadlines, scan documents using HP Digital Sender, review and format forms and documents for accuracy.
Supervisor
Dona Brooks
08.2009 - 10.2011
- Series: 0303 Pay Plan: GS Grade: 07
- Initiates Requests for Personnel Actions (RPAs) using the Defense Civilian Personnel Data System (DCPDS), which includes recruitment actions, non-competitive actions, leave without pay actions, disciplinary actions, separations, benefits, and awards adhere to OPM guidelines
- Utilize an Excel spreadsheet to track new jobs being processed, maintains status account of all RPAs
- Completing tasks assigned to Human Resources from IMCOM Pacific
- Assembles analyzes and summarizes varies statistical information and continually updates and monitors the IMCOM-P
- Data entry of Installation Status Reports (ISR) for Human Resources, Education Department, and Alcohol and Substance Abuse Program (ASAP) Department
- Create Certificate of Achievement and Appreciation Awards for DOD employees
- Responsible for quarterly award ceremony; booking the venue, arranging for employees receiving awards to be present, printing award certificates,
- Reviews citations for incentive awards and assists organization in resolving problems related to Incentive Awards Program
- Serves as an assistant for internal civilian personnel management matters, aiding the Director on a full range of personnel administrative support services
- Update Microsoft Office Calendar for Supervisor
- Answering telephone calls and determines the nature of the requests and directs callers to the appropriate person
- Writes memorandums IAW AR 25-50
- Initiates and processes personnel actions (SF-52)
- Maintain Standard Operation Manual (SOP) for Human Resources
- Handles calls, visits and inquiries and directs to the appropriate person or office in the organization
- Maintains personnel files and records for the Garrison employees
- Arrange meetings to include location, schedule, agenda, and attendance lists
- Establish tasks and suspense dates for training meetings and award citations
- Review documents (RPA's and awards) that are submitted for signature and approval to check for compliance on regulations and policies
- Organization Defense Travel Administrator (ODTA) for Garrison Headquarters
- Fill in for Garrison Commander's Executive Assistant, answering Garrison Commander's telephone calls and routing them through at appropriate time and taking messages when necessary, directing people who walk in where to go, and routing transmittal's that come through to make sure they reach the appropriate person
- Appointed as an accountable official in Human Resources to assist certifying officer and support of travel using the Defense Travel System (DTS)
- Hand receipt holder for organization; responsible for inventory in Human Resources, Alcohol Substance Abuse Program, and Education Center
- Process and create PCS Orders for in/out processing DOD employees
- Responsible for ordering Pubs and Forms for the Garrison/Tenants of Fort Greely Commanding Officer Representative (COR) for the Army Disaster Personnel Accountability and Assessment System (ADPAAS)
- Submit and track Military leave for Garrison Commander, Command Sergeant Major, and Garrison Chaplain
- Assisted new employees with information regarding health benefits and training required for their job
- Provided human resources related support to personnel, visitors, and new employees
- Tracked work, prepared correspondence, filed, monitored deadlines, reviewed and formatted forms and documents for accuracy.
Education
Bachelor of Business Administration - Business Administration
Post University
Waterbury, CT06.2024
Associate’s Degree -
University of Phoenix
Phoenix, AZ03.2013
Skills
- Travel Administration
- Customer Service
- Data Entry
- Clerical Support
- Correspondence Writing
- Report Preparation
- Meeting Planning
- Document Retrieval
- Scheduling
- Electronic Records Management
- Administrative Support
- Office Equipment Operation
- Office Management
- Microsoft Office
- Excel Spreadsheets
- Documentation and Recordkeeping
- Meeting Note Taking
- Excellent oral and written communication skills
Accomplishments
- EO Council - EO Recognition
- High School and Middle School Cheer Coach for 7 years
- Notary for the State of Maryland
Timeline
Data Clerk/Counseling Secretary
Howard County Public Schools, Lime Kiln Middle School
09.2022 - Current
Secretary
Eagle River High School
08.2013 - 10.2013
Registrar
Matanuska Susitna Borough School District, Houston High School
07.2013 - 06.2022
Office Manager
Alaska Legal Services
01.2013 - 07.2013
Administrative Support Assistant
Madigan Army Medical Center
01.2012 - 03.2013
Supervisor
Dona Brooks
08.2009 - 10.2011
Bachelor of Business Administration - Business Administration
Post University
Associate’s Degree -
University of Phoenix
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