Wendy Rodriguez
Tampa,FL
Summary
Bilingual, Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Senior Accounts Payable
RDK Assets, Inc.
12.2020 - 12.2022
- Helped with HR paperwork including but not limited to: I9, W2, New Hire packets, Direct Deposit paperwork, Terminations, Status Change forms and workers compensation forms
- Supervised direct reports and enforced adherence to established procedures and deadlines
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Handled sensitive and confidential documents and information to maintain corporate reputation.
- Maintained database to monitor 80+ accounts payable for corporate customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
Receptionist
RDK Assets LLC
07.2017 - 12.2020
- Managed office flow by providing direct support to visitors
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Acted as a point of contact for office equipment setup and end-user training and support
- Monitored office supply needs with consistent inventory checks and requisition approvals.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Duty Manager
Air General Inc
Tampa, Fl
02.2017 - 06.2017
- Mentored employees in complex issue resolution and drafted scripts or addressing common challenges
- Collaborated with department leads and senior management to coordinate operations and drive improvements
- Implemented and enforced corporate and departmental policies and service standards.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Supervisor
Air General Inc
02.2015 - 02.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Interpreted management directives to define and document administrative staff processes.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Inventory Specialist
Altrua Global Solutions
06.2006 - 09.2011
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Associate of Science (A.S - Medical Assistant/Office Administration
Allentown Business School
Allentown, PA02.2005
Skills
- Budgetary Planning
- Job Performance Evaluations
- Calendar Management
- Office Supplies and Inventory
- Accounts Payable and Accounts Receivable
- Staff Training
- Billing and Invoicing
- Office Reception
- Office Management
- Cash Flow and Reconciliation
- Microsoft Excel
- Client Correspondence
- Inquiry Requests
- Data Communications
- Intuit QuickBooks
- Recordkeeping Accuracy
- Spanish Fluency
- Documentation
Timeline
Senior Accounts Payable
RDK Assets, Inc.
12.2020 - 12.2022
Receptionist
RDK Assets LLC
07.2017 - 12.2020
Duty Manager
Air General Inc
02.2017 - 06.2017
Office Supervisor
Air General Inc
02.2015 - 02.2017
Inventory Specialist
Altrua Global Solutions
06.2006 - 09.2011
Associate of Science (A.S - Medical Assistant/Office Administration
Allentown Business School
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