WENDY RODRIGUEZ
Locust Grove,VA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
Work History
General Manger
U-haul Moving & Storage of Southpoint
01.2019 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Accounting Technician
DC Trails, Inc.
10.2015 - 05.2019
- Organize accounting records, evaluate and reconcile financial operations, manage schedules and reports.
Reservation Manager
U-haul Co. Of Northern VA
01.2015 - 01.2019
- Direct incoming U-haul equipment, control rental equipment inventories, update and audit inventory reports.
Senior Clerk
U-haul Co. Of Northern VA
01.2009 - 01.2015
- Organize clerical support, translate Spanish, maintain and support U-Haul equipment, prepare financial reports.
Accounts Payable
U-haul Co. Of Northern VA
01.2007 - 01.2009
- Establish and maintain files, resolve discrepancies, create customer credit lines, provide general administrative support.
Roadside Assistance Counselor
AAA Southern New England
01.2005 - 01.2007
- Facilitate and respond to emergency customer service requests for roadside car assistance.
Education
AAS in Business Administration -
Stratford University
Woodbridge, VA06.2012
High School Diploma -
Textron Chambers of Commerce Academy
Providence, RI06.1997
Skills
- Bilingual
- Self-motivated, dependable, reliable, responsible worker with the ability to quickly learn new concepts and skills
- Five years and more of overshadowing administrative operational activities for the Executive Assistant providing administrative support
- General knowledge of office procedures, purchasing, accounting, input information to a system, assists in the preparation of bills for payment, conducting audits of files etc
- Act as receptionist; answers telephone; provides routine information; relays and dispatches messages
- Establishes the maintenance of filing systems, account records and other records
- Maintain a general ledger system for tracking vendors, invoices on a daily routine
- Processes purchase orders, invoices, and insurance claims using automated systems
- Monitor daily deposits, and reconciliation report
- Able to work in a fast-paced and perform unlimited office related tasks, personal errands, finances, and confidential responsibilities
- Typing ability of 40 words per minute, research abilities, Microsoft word, Microsoft excel, Microsoft access, Word Processing, establishing spreadsheets, maintain database
- Establish files, edit documents, resolve discrepancies, verify coding, set up reports, presentations, directories, company lists, files management and customer support/telephone coverage, etc
- Experience preparing or assembling documents, software filing system, auditing etc
- Performing a selection of administrative support functions, including all the above
- Customer Retention
- Schedule Management
References
- Liliana Torres, DC Trails, 703-360-2800, 703-930-0839, ltorres@dctrails.com
- Vernon Rosemin, U-haul Marketing Company of Northern VA, 571-765-6806, 202-510-3918, vernon_rosemin@uhaul.com
- William McGloin, Department Of Defense, 401-578-1263, William.P.McGloin@nga.mil / William.McGloin@yahoo.com
Timeline
General Manger
U-haul Moving & Storage of Southpoint
01.2019 - Current
Accounting Technician
DC Trails, Inc.
10.2015 - 05.2019
Reservation Manager
U-haul Co. Of Northern VA
01.2015 - 01.2019
Senior Clerk
U-haul Co. Of Northern VA
01.2009 - 01.2015
Accounts Payable
U-haul Co. Of Northern VA
01.2007 - 01.2009
Roadside Assistance Counselor
AAA Southern New England
01.2005 - 01.2007
AAS in Business Administration -
Stratford University
High School Diploma -
Textron Chambers of Commerce Academy
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