Wendy Rodriguez

Collaborated with developers to resolve technical issues in a timely manner. Reviewed product design specifications to develop effective testing scenarios for validation. Analyzed customer feedback data and identified opportunities for improvement. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Answered customer inquiries and provided accurate information regarding the products.

Provided guidance on customer service strategies to ensure satisfaction goals were achieved.Recruited, trained, and managed a team of customer service representatives. Analyzed customer feedback data and identified opportunities for improvement.

Provided strategic guidance on how best to communicate complex topics or information in an easily digestible manner. Assessed existing processes for communicating internally within the organization and recommended improvements where necessary. Assisted in developing a comprehensive crisis communication plan to handle potential issues or emergencies. Managed the production of promotional materials such as brochures, flyers and posters to support communication efforts. Organized and facilitated events such as press conferences, seminars, workshops.

Managed reservations by answering calls, responding to emails and booking accommodations. Assisted with training new staff members on front desk procedures and policies. Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively. Created marketing strategies to increase brand awareness within the local community. Analyzed data related to guest satisfaction surveys to identify areas needing improvement.

Greeted visitors, clients and guests in a professional manner.Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors. Assisted customers in selecting appropriate products or services for their needs.Entered data into databases accurately and efficiently.Developed positive relationships with internal customers through effective communication techniques using social media.Assist in the planning process of services for social events.

Answered incoming calls, redirected callers to the appropriate personnel and took messages as needed. Responded to customer inquiries via email in a polite and professional manner. Assisted with scheduling appointments for clients and visitors. Resolved any customer complaints or issues in a timely fashion following established protocols. Provided administrative support to the Office Manager and other staff members. Performed data entry into computer systems; ensured accuracy of all entered information.