Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Rodriguez

Corona,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Concierge

Alaris Cloud
Corona, CA
02.2023 - Current
  • Installed and configured tablet systems and printers.
  • Tested system performance to ensure proper functioning of all equipment.
  • Set up user accounts, permissions, email addresses and passwords in accordance with company policies.
  • Quarterly Business Reports.
  • Software marketing Outreach.

Office Manager

Coast Dental
Tampa, FL
01.2013 - 06.2018
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives
  • Meet with all patients to present all their dental work and quote
  • Discuss payment options ,care credit, payment plans
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies
  • Arestin education and training
  • Making sure office stays in OSHA regulations
  • Office Bank Deposit Daily
  • Sort,Review,screen and distribute in coming and out going emails

Assistant Manager/Treatment Coordinator

Coast Dental
Tampa, FL
02.2011 - 01.2013
  • Patient advocate in dental care
  • Educated and arranged treatments
  • Referrals to design specialty care
  • Insurance approvals and coordinations
  • Billing and claim adjustments
  • Easglesoft computer program trained
  • Clerical and scheduling duties
  • Increased general productivity from 1,000-4,000
  • Exceeded production per specialty from 2,000-6,000
  • Processed end of day reports
  • Posted live checks/EFT payments
  • Build Endo,Ortho,Pedo,Perio,Os schedule

Front Desk Receptionist

Smile Care Dental
Santa Ana, CA
09.2003 - 02.2011
  • Insurance verifications and benefits:All HMO and PPO's,Dentical and Idemnity
  • All clerical dental front office task:Phones, file charts, General scheduling, computer /QSI trained
  • Made sure everyone left with future appointment
  • In house outside Referrals for all specialties dental care
  • Specialty scheduling
  • Managed Insurance benefits accordingly to remaining max and deductibles for patient and dental office

Education

High School Diploma -

Columbus High School
Downey, CA
06-2002

Skills

  • Fluent in Spanish
  • Profound knowledge of dental practices and procedures
  • Dental staff support
  • Data entry
  • Multi-line telephone skills
  • Customer Service
  • Friendly, Positive Attitude
  • Multitasking
  • Insurance Billing
  • Payment plans
  • Patient Scheduling
  • Treatment Planning
  • Office meetings
  • HIPAA Compliance
  • Inventory Management
  • Patient Relations

Certification

  • Post Certificate 2024

Timeline

Concierge

Alaris Cloud
02.2023 - Current

Office Manager

Coast Dental
01.2013 - 06.2018

Assistant Manager/Treatment Coordinator

Coast Dental
02.2011 - 01.2013

Front Desk Receptionist

Smile Care Dental
09.2003 - 02.2011

High School Diploma -

Columbus High School

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Wendy Rodriguez