Wendy Rodriguez
Las Vegas,Nevada
Summary
Dynamic professional with proven expertise in complaint resolution and Microsoft Excel, honed at Liberty Dental Group. Excelled in high-stress situations, enhancing customer loyalty through empathetic service. Trained and mentored sales teams at Nike Factory Outlet, significantly boosting performance. Skilled in call center operations and cash handling, committed to fostering customer satisfaction and professional growth.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Liberty Dental Group
09.2018 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Lead
Nike Factory Outlet
02.2010 - 09.2018
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
Ontario High School
Ontario, CA06-2002
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Cash handling experience
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Liberty Dental Group
09.2018 - 06.2023
Sales Lead
Nike Factory Outlet
02.2010 - 09.2018
High School Diploma -
Ontario High School
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