Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Rodriguez

Lubbock

Summary

Dynamic District Manager with Burger King, driving a 9.3% sales increase through strategic market alignment. Expert in talent management and operational efficiency, I fostered a high-performing team while enhancing profitability. Proven leadership in performance management and conflict resolution, ensuring sustained success across multiple locations.

Overview

12
12
years of professional experience

Work History

District Manager

Burger King with Fries Management
Lubbock
08.2024 - Current
  • Increased sales by 9.3% within first 90 days through alignment of strategies with market conditions and demographics.
  • Led seven stores to success by reducing food costs by 2.3% and controlling labor expenses.
  • Enhanced revenue generation across stores while maintaining operational efficiency.
  • Developed talent pipeline for management by recruiting skilled crew members, improving operational standards scores from 1.3 to 2.6 within the first 180 days.

Store Manager

Marshalls with Tjx Companies
Lubbock
02.2019 - 03.2024
  • Managed multi-level, cross-functional team of greater than 100 associates to achieve and often exceeded key performance metrics through effective training programs and performance management.
  • Built positive and productive relationships with leadership at all levels within the organization and acted as a mentor and trainer to support store leaders to work through issues and overcome career obstacles, aid in goal setting, and advocate for mentees.
  • Managed all aspects of talent management including performance management, talent review and 9-Box, succession planning, and career path planning supporting a robust talent pipeline.
  • Conducted thorough investigations of HR issues such as discrimination claims and policy violations. Followed up with appropriate and prompt resolutions within company guidelines creating a positive and safe work environment that fosters honesty and open communication through the company’s Open Door policy.
  • Acted as District Manager to lead a team of professionals in the absence of the District Manager ensuring sustained success and communication within the district and for continued exposure and self-development.
  • Served as District Champion for various programs to facilitate training and leadership leading to improvement in metrics as a district and ensured compliance. Specific district level metrics of improvement included an OSAT score increase of 6 base points, company credit card application penetration increased by 8 base points, and a reduction in associate attrition by 28% to LY.

Operations Manager

Marshalls with Tjx Companies
San Antonio
09.2013 - 02.2019
  • Attracted, hired, and retained top talent to effectively meet the needs of a dynamic business and reduced time to fill key positions to under 30 days and overall time to hire to under 7 days for all positions through the effective use of online Associate Tracking Systems and and Talent Management Systems.
  • Supported associates through ongoing feedback and coaching, performance management, and providing development programs and initiatives for their continuous personal and professional growth leading to a highly engaged workforce, reduced attrition, and ultimately increasing business performance.
  • Facilitated training programs to all internally promoted and externally hired managers including training for Workforce Management and Kronos Scheduling and Timekeeping preparing leaders for future development and advancement opportunities supporting a robust leadership succession plan for the company.
  • Served as project manager for store remodels and new store openings to ensure budgets, timelines, and quality standards were met.
  • Conducted corporate level audits and subsequently assisted stores in creating action plans to address uncovered issues. Provided follow up for store leadership through plan completion resulting in increasing audit scores by an average of 16 points.

Education

BS - Zoology, Chemistry

Southwest Texas State University
San Marcos, TX

Skills

  • Leadership
  • Financial Reporting
  • Data Analysis
  • Computer Literacy
  • Market analysis
  • Budgeting
  • Training and Development
  • Talent Management Systems
  • Applicant Tracking Systems
  • Performance Management
  • Forecasting and Budgeting
  • Compliance Management
  • Workforce Management
  • Conflict Resolution
  • Change Management
  • Communication
  • Skills Management
  • Operational efficiency
  • Vendor management
  • Contractor relationship management
  • Profitability optimization

Timeline

District Manager

Burger King with Fries Management
08.2024 - Current

Store Manager

Marshalls with Tjx Companies
02.2019 - 03.2024

Operations Manager

Marshalls with Tjx Companies
09.2013 - 02.2019

BS - Zoology, Chemistry

Southwest Texas State University

Similar Profiles

CREATE PROFILE
Wendy Rodriguez