Wendy Rojas
2025 Lakepointe Dr Apt 26 F Lewisville ,TX
Summary
Proven leader with extensive experience at Lily Of The Desert, adept in enhancing operational efficiency and team productivity. Excelled in inventory control and conflict resolution, boosting customer satisfaction and workplace harmony. Skilled in Quickbooks and communication, my innovative strategies significantly improved service standards and operational workflows.
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering [Number] years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Receptionist Administrator
Lily Of The Desert
09.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Increased office security by updating visitor check-in procedures and protocols.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Production Line Leader
Premier Logistics
01.2023 - 07.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Resolved conflicts among team members professionally, helping maintain a positive working atmosphere conducive to productivity enhancement efforts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Set up machining, performed required maintenance and made adjustments to machines.
- Performed [Type] computer functions pertaining to job type.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
Machine Operator
JPS Graphic Corporation
03.2022 - 11.2022
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Complied with company and OSHA safety rules and regulations.
Store Manager
Mailbox Express
06.2019 - 12.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
Store Manager
Adriana's Insurance Services
01.2011 - 08.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Assisted in recruiting, hiring and training of team members.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Computer Hardware And Software Course
Alison Courses
Online11-2024
Customer Care And Telephone Etiquette
Alison Courses
Online11-2024
Human Resources Training
Online
Online10-2024
Hazard Analysis
Online
Online10-2024
Food And Beverage Management
Online
Online10-2024
Legal Office Administration
Online
Online08-2024
GED -
Online
Internet12-2019
Skills
- Scheduling appointments
- Mail handling
- Document retrieval
- Supply oversight
- Call handling
- Document scanning and digitization
- Problem-solving abilities
- Multitasking
- Problem-solving aptitude
- MS Office Suite
- Information Management
- Documentation and control
- Record-keeping
- Inventory Control
- Scheduling
- Financial Analysis
- Quality Control
- Recruitment
- Conflict Resolution
- Quickbooks
- Communication Skills
- Train employees
- Coordinate schedules
Certification
- CAP - Certified Administrative Professional
- [Area of certification] Training - [Timeframe]
Languages
English
Professional Working
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Receptionist Administrator
Lily Of The Desert
09.2023 - Current
Production Line Leader
Premier Logistics
01.2023 - 07.2023
Machine Operator
JPS Graphic Corporation
03.2022 - 11.2022
Store Manager
Mailbox Express
06.2019 - 12.2019
Store Manager
Adriana's Insurance Services
01.2011 - 08.2015
Computer Hardware And Software Course
Alison Courses
Customer Care And Telephone Etiquette
Alison Courses
Human Resources Training
Online
Hazard Analysis
Online
Food And Beverage Management
Online
Legal Office Administration
Online
GED -
Online
Similar Profiles
Austin PhillipsAustin Phillips
Maintenance Supervisor at Lily Of the DesertMaintenance Supervisor at Lily Of the Desert
Rosa CardozoRosa Cardozo
Administrator at Lily Of The DesertAdministrator at Lily Of The Desert
Javier GiraldoJavier Giraldo
Blender/Batch Mixer at Lily Of The DesertBlender/Batch Mixer at Lily Of The Desert
Jaci OwenJaci Owen
Registered Nurse- Mother Baby at Medical City LewisvilleRegistered Nurse- Mother Baby at Medical City Lewisville
Suzumi NishimuraSuzumi Nishimura
Passenger Ground Stuff at RegularPassenger Ground Stuff at Regular