Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Rybka

Manahawkin

Summary

Passionate educator with expertise in early childhood, elementary education, and adult learning. Skilled in creating supportive classrooms that foster academic, social, and emotional development. Experienced in lesson planning, differentiated instruction, and partnering with families and staff to support student success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Trainer - Learning & Development

Verizon
01.2014 - 03.2025
  • Developed and implemented targeted learning strategies for sales and operations teams.
  • Designed, launched, and assessed national training initiatives, including a National Operations onboarding program, resulting in a 10% increase in operational excellence and a 40% reduction in Retail shrink year-over-year.
  • Created and delivered training content for key programs such as New Employee Onboarding, Leadership Academy, New Leader Experience, Agile for Learning & Development, Storytelling, Problem Solving, and Product/GTM training.
  • Partnered with stakeholders to identify training needs and provided tailored solutions.
  • Led “train-the-trainer” certifications for various initiatives.
  • Supported the onboarding of 800+ New Retail Employees, contributing to a 25% increase in Net Quota attainment.
  • Facilitated Leadership Academy and New Leader Experience programs, driving a 35% reduction in RISK score and saving $85 million.
  • Measured and tracked the ROI of learning strategies to evaluate their impact on business performance.

Acting Senior Manager - Learning & Development

Verizon
05.2019 - 11.2019
  • Led a team of 7 Senior Trainers in executing various training initiatives designed to help stakeholders achieve business goals.
  • Developed Senior Trainers facilitation and consultation skills through assessing performance, providing coaching, consistent feedback, and celebrating successes.
  • Partnered with retail leadership in 2 territories to identify opportunities and provide training solutions/support.
  • Designed and implemented programs across a broad training curriculum including sales, product, and leadership training.
  • Evaluated training effectiveness and reported outcomes to ensure alignment with company goals.
  • Developed and maintained courteous and effective stakeholder relationships.

Operations Consultant

Verizon
01.2010 - 01.2014
  • Designed and delivered operations training for 50+ retail managers.
  • Trained 200+ employees on new point-of-sale system.
  • Collaborated with HQ, Compliance, IT, and Finance to develop system enhancement templates.
  • Managed large-scale projects introducing new systems, tools, and processes.
  • Ensured compliance across 13+ retail locations in operations, inventory, reporting, and security.
  • Conducted code of conduct investigations and provided findings to Compliance, HR, and Security.
  • Oversaw Regional B2B Scorecard and supported leadership on performance actions.
  • Supported Sales Director with executive and market performance review prep.

Customer Service & Business Sales Representative

Verizon
10.2006 - 01.2010
  • Trained new hires on customer service systems and best practices, contributing to improved team performance and consistency.
  • Cultivated and maintained relationships with small-to-medium business clients, delivering customized wireless solutions to support operational needs and drive revenue growth.
  • Delivered high-quality support to consumer and business customers via phone and in-person, resolving billing, technical, and account issues with efficiency and empathy.

Preschool Teacher

Kiddie Academy
01.2000 - 01.2003
  • Designed and implemented developmentally appropriate lesson plans aligned with early childhood education standards, fostering cognitive, emotional, and social growth.
  • Supervised and mentored a team of assistant teachers and aides, providing guidance, feedback, and support to ensure a positive learning environment.
  • Maintained a safe, engaging, and inclusive classroom environment, adhering to state licensing and health regulations.
  • Conducted regular parent-teacher conferences to discuss student progress, address concerns, and build strong family-school partnerships.
  • Managed classroom schedules, daily routines, and behavior management strategies that promoted structure and consistency.
  • Assessed student development using observational and formal tools, creating individualized learning plans as needed.
  • Collaborated with administrators and specialists to support children with special needs or developmental delays.
  • Planned and executed educational activities, field trips, and special events to enhance learning and community involvement.
  • Created and maintained detailed student records, including attendance, assessments, and incident reports.
  • Led professional development workshops and peer collaboration sessions to promote continuous improvement among staff.

Education

Bachelor of Arts - Elementary Education

William Paterson University of New Jersey
Wayne, NJ
05-2006

Skills

  • Classroom Management
  • Student Engagement
  • Lesson Planning
  • Curriculum Development
  • Differentiated Learning
  • Experiential Learning
  • Blended Learning
  • Social - Emotional Learning
  • Virtual Instruction
  • Learning Management Systems
  • Adult Learning Theories
  • Educational Technology
  • Project Management

Certification

  • Certified with Advanced Standing - Elementary Education
  • The Achieve System
  • Fostering an Engaged Team Culture

Timeline

Acting Senior Manager - Learning & Development

Verizon
05.2019 - 11.2019

Senior Trainer - Learning & Development

Verizon
01.2014 - 03.2025

Operations Consultant

Verizon
01.2010 - 01.2014

Customer Service & Business Sales Representative

Verizon
10.2006 - 01.2010

Preschool Teacher

Kiddie Academy
01.2000 - 01.2003

Bachelor of Arts - Elementary Education

William Paterson University of New Jersey

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Wendy Rybka