Wendy Salazar
Denton,TX
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
10
10
years of professional experience
Work History
Receptionist
Pomona Collision Center
02.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Avalon Collision Center
01.2017 - 01.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
BDC Service Representative
MK Smith Chevrolet
08.2016 - 09.2017
- Achieved high level of customer service by assisting customers and assessing needs.
- Analyzed data from customer feedback surveys to identify areas for improvement within BDC operation processes.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted follow ups.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Used Car Advisor
Chino Hills Ford
02.2014 - 08.2016
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Facilitated communication and collaboration between departments to help business function smoothly.
Due Bills
Chino Hills Ford
02.2014 - 08.2016
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier
Smart & Final
10.2009 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Associates Degree in Business Administration - Business Administration
San Joaquin Valley College
Rancho Cucamonga, CA05.2011
High School Diploma -
Henry J. Kaiser High School
Fontana, CA08.2009
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Multi-line telephone operation
- Customer Service
- Problem-Solving
- Word Processing
- Bank Deposits
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Pomona Collision Center
02.2018 - 03.2020
Receptionist
Avalon Collision Center
01.2017 - 01.2018
BDC Service Representative
MK Smith Chevrolet
08.2016 - 09.2017
Used Car Advisor
Chino Hills Ford
02.2014 - 08.2016
Due Bills
Chino Hills Ford
02.2014 - 08.2016
Cashier
Smart & Final
10.2009 - 01.2012
Associates Degree in Business Administration - Business Administration
San Joaquin Valley College
High School Diploma -
Henry J. Kaiser High School
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