Summary
Overview
Work History
Education
Skills
Contact
References
Languages
Timeline
Generic

Wendy Salguero

Hudson,NC

Summary

Motivated professional offering 10+ years of experience. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

10
10
years of professional experience

Work History

Referral Coordinator

UNC Blue Ridge
05.2023 - Current
  • PCC May 2023-Aug2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.

Service Representative Ambulatory

Kaiser Permanente of Southern California
07.2022 - 12.2022
  • Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center
  • Provides reception for designated areas as well as verifying patient's visit with pre- established appointment scheduling; registers patients
  • Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person
  • Ensures current schedules are accurate, makes authorized changes as appropriate
  • Verify members' benefits
  • Escalate any issues as appropriate
  • Directs patients to waiting areas
  • Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures
  • Answer calls and relay messages to staff
  • Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested
  • Provides patient instructions as appropriate
  • Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information
  • May assist in orienting new employees
  • Maintains courteous relations with patients and staff
  • Perform other duties as required
  • Cash Handling
  • Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.

Level One Processing Manager

Prime Choice Funding
09.2020 - 03.2022
  • Mentored and developed a team of 16 employees
  • Provided proper training (Jr.Processing, Loan set up, Disclosures, etc)
  • Ensured all processors got all proper documents in a timely manner
  • Spearheaded monthly progress meetings
  • Managerial duties ( approving timesheets, monitoring over time, reporting to Executive Managers, weekly manager meetings)
  • Boosted morale (weekly activities,contests,monthly employee certificates)

Receptionist/Accounts Payable/Receivable

DeLillo Chevrolet
05.2019 - 08.2020
  • Front desk receptionist
  • Managing switchboard
  • Send all funding contracts
  • Social media admin (Daily posting, promotional videos)
  • Promoted within 4 months to Accounts /Payable Receivable Clerk
  • Data Entry (CDK)
  • Paid all vendors
  • Managed all bank deposits

Receptionist/Accounts Payable/Receivable

Hyundai
08.2018 - 02.2019
  • Routing all calls to all extensions
  • Send all funding contracts
  • Stocking in all new vehicles
  • Promoted within 2 months to Accounts/Payable
  • Paid all vendors
  • Daily bank depositor
  • Posted all invoices to accounting.

Front Office Customer Service Agent

Fiserv
04.2015 - 10.2017
  • Assist customers with card activations
  • Ensuring customers have peace of mind when their cards have been lost or stolen by assisting them with blocking and providing further assistance as needed
  • Helping to detect any potential fraud on a customers’ card
  • Deescalate any and all issues to the best of my ability while ensuring the customers experience is satisfactory

Education

G.E.D -

Huntington Beach Adult School
Huntington Beach, CA
06.2011

Skills

  • Medical filing
  • Appointment confirmation
  • Troubleshooting
  • Multitasking
  • Team management
  • Microsoft Office
  • Teambuilding
  • Communication
  • Problem resolution
  • Training & development
  • Basic math
  • Medical billing
  • Bilingual(Spanish)
  • Bookkeeping support
  • Data entry
  • Friendly, positive attitude
  • Conflict resolution
  • Organization
  • Customer service
  • Pre-authorizations
  • Patient scheduling

Contact

Hudson, NC 28638

References

References available upon request.

Languages

Spanish
Native or Bilingual

Timeline

Referral Coordinator

UNC Blue Ridge
05.2023 - Current

Service Representative Ambulatory

Kaiser Permanente of Southern California
07.2022 - 12.2022

Level One Processing Manager

Prime Choice Funding
09.2020 - 03.2022

Receptionist/Accounts Payable/Receivable

DeLillo Chevrolet
05.2019 - 08.2020

Receptionist/Accounts Payable/Receivable

Hyundai
08.2018 - 02.2019

Front Office Customer Service Agent

Fiserv
04.2015 - 10.2017

G.E.D -

Huntington Beach Adult School

Similar Profiles

CREATE PROFILE
Wendy Salguero