Wendy Sanborn
Mechanic Falls,ME
Summary
Dynamic Bakery/Deli Associate with proven expertise at Hannaford Supermarket & Pharmacy, excelling in food safety and product presentation. Recognized for enhancing customer satisfaction through attentive service and building strong relationships, while effectively managing inventory to reduce waste. Skilled in knife handling and committed to maintaining high sanitation standards.
Friendly and reliable with passion for providing excellent customer service and creating welcoming atmosphere. Knowledge of food safety regulations and able to manage inventory while ensuring product freshness. Committed to enhancing customer satisfaction and contributing to positive team environment.
Overview
1
1
year of professional experience
Work History
Bakery/deli Associate
Hannaford Supermarket & Pharmacy
03.2019 - 04.2020
- Addressed customer inquiries or complaints promptly while escalating issues when necessary to ensure complete resolution of concerns.
- Reduced waste by accurately tracking inventory levels and rotating perishable items in a timely manner.
- Adhered to store policies and procedures in order to maintain a safe and professional working environment for all employees.
- Boosted sales by creating visually appealing displays and promoting featured products effectively.
- Ensured compliance with food safety standards by properly storing, labeling, and handling ingredients.
- Increased repeat business through building strong relationships with regular customers in the bakery/deli department.
- Received positive customer feedback for attentive service and knowledgeable product recommendations.
- Gained expertise in various bakery/deli equipment operation, including ovens, slicers, mixers, fryers, and scales for efficient production of goods.
- Effectively managed time and prioritized tasks to meet customer demands during busy periods, maintaining a high level of service.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized bakery/deli area.
- Proactively communicated with department manager on any issues or areas for improvement, fostering an open dialogue for continuous growth within the bakery/deli team.
- Maintained high sanitation standards throughout the department by regularly cleaning workstations and equipment, contributing to a safe working environment.
- Assisted customers with special orders for events, ensuring accurate fulfillment and timely delivery.
- Demonstrated versatility in performing various tasks such as slicing meats, baking pastries, packaging items, and operating cash registers when needed.
- Improved teamwork dynamics by participating actively in meetings to share ideas on best practices for optimal performance within the department.
- Collaborated with team members to improve overall department efficiency and productivity.
- Prepared fresh bakery and deli items daily, ensuring consistent product quality for customers.
- Provided support to other departments during peak hours or staff shortages, showcasing adaptability within the store setting.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Inspected goods to establish accurate pricing and labeling.
- Used utensils and equipment to portion, wrap and display bakery items.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
Education
Casco Bay College
Auburn, MESkills
- Knife handling
- Food safety
- Food packaging
- Sanitation standards
- Product presentation
Timeline
Bakery/deli Associate
Hannaford Supermarket & Pharmacy
03.2019 - 04.2020
Casco Bay College
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