Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Certification
Timeline
OfficeManager

WENDY TELLO-SANCHEZ

HR Generalist
Lexington,NC

Summary

Well-qualified benefits team player well-versed in comparing plans, writing reports and explaining benefits. Excellent communication, organizational and multitasking abilities. Able to respond to beneficiary requests in a timely and knowledgeable manner. Effective at answering questions about plans, coordinating paperwork and documenting updates.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

HR Generalist

Stake Center Locating
Greensboro, NC
02.2022 - Current
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.

Benefits Coordinator

Mountaire Farms
Lumber Bridge, NC
06.2018 - 02.2022
  • Managed 200 employees across compensation, benefits, HRIS and payroll departments for optimal productivity.
  • Local/state health laws knowledge, Responsible for helping employees understand the benefits package offered by the company and ensuring timely and efficient processing of enrollment paperwork for an average of 190 employees per week
  • Act as a liaison between the employees and the insurance companies and benefit providers
  • Educate employees on the company offered benefit packages for medical, dental, vision, life, disability, and retirement plans
  • Facilitated open enrollment processes and coordinated paperwork to to assist employees with 401(k) and benefit options.
  • Kronos & Oracle Proficient

Customer Service Associate

Food Lion
Red Springs, NC
08.2015 - 08.2017
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Trained and mentored new sales associates on procedures, customer service and sales techniques
  • Built long-term customer relationships and ad vised customers on purchases and promotions
  • Greeted customers entering the store to ascertain what each customer wanted orneeded.

Education

Bachelor of Arts - Business Administration: Management

University of North Carolina At Pembroke
Pembroke, NC
08.2015 - 12.2021

Skills

  • Benefits administration
  • Audit preparation and Reporting
  • Bilingual
  • Employee Relations
  • Customer Service Delivery
  • HRIS Updating (ADP, Oracle and Kronos)
  • Employee Onboarding
  • Human Resources Services
  • Maintain Employment Records
  • Manage Employee Relations
  • Leave of Absence Transitions
  • Compensation and Benefits
  • Open Enrollment

Accomplishments

  • CERTIFICATIONS:
  • FMLA Certified
  • HIPAA Certified
  • Certified Leadership Peer Educator

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementFlexible work hoursPersonal development programsPaid time offWork from home option4-day work weekHealthcare benefitsPaid sick leave

Certification

  • PHR - Professional in Human Resources

Timeline

HR Generalist

Stake Center Locating
02.2022 - Current

Benefits Coordinator

Mountaire Farms
06.2018 - 02.2022

Bachelor of Arts - Business Administration: Management

University of North Carolina At Pembroke
08.2015 - 12.2021

Customer Service Associate

Food Lion
08.2015 - 08.2017

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WENDY TELLO-SANCHEZHR Generalist