Wendy Sanchez Alvarez
Lake Elsinore,CA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Office Manager
The Gifting Group
09.2018 - Current
- Provided high quality support to customer inquiries on a daily basis.
- Process sales, cancellations, and changes to customers' orders.
- Conducted daily internet sales processing
- Assisted in translating Spanish speaking customers inquires.
- Attended to high volume calls, with multi-line system unit.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
After-School Program Leader
Think Together, Inc
06.2019 - 02.2021
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Increased program attendance by designing appealing and relevant learning experiences for students.
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
Marketing Specialist
Citizens Business Bank
12.2008 - 07.2016
- Provide administrative support to the department and direct reporting to Marketing Director
- Direct involvement with executive team and board members
- Project and financial reporting directly to the Marketing Director on bi-weekly and monthly basis
- Complies with and stayed abreast of all policies and procedures, federal state laws
- Full management of promotional materials for the organization
- Invoice management and record keeping
- Associate material request order fulfillment
- Work with third party vendors and maintain well-established relationships
- Organize mayor events planning, such as Shareholders Meetings, Economic Conference, Leadership Conference and Bank Grand Openings
- Coordinate event logistics, including registration, attendee tracking, presentation, venue visitations and plan layout of seating and decorations.
Employment Assistant
Citizens Business Bank
09.2005 - 12.2008
- Ran the full employee cycle for non-officer recruitment
- Direct support to the HR Managers and department officers
- Oversaw and administered department Policy and Procedures to be in compliance
- Processed background and reference checks on prospective employees
- Set up, monitored and tracked employee probationary periods
- Managed the organization and implementation steps for Career Fairs
- Ran monthly New Hire Orientations and bank wide trainings with Training Manager.
Electronic Banking Specialist
Citizens Business Bank
05.2005 - 09.2005
- Provided customer service to all businesses and customers responding to their on-line account inquiries
- Worked with various systems for online account access and support
- Completed monthly reports for upper management
- Assisted with system conversions, which consisted of detailed reporting of customer information and account information.
Education
No Degree - Business Administration And Management
Mount San Jacinto Community College
Murrieta, CAHigh School Diploma -
Valley View High School
Ontario06.2003
Skills
- Competitive
- Energetic
- Friendly
- Decision Making
- Attention to Detail
- Team Player
- Professional Demeanor
- Integrity
- Problem Solving
- Bilingual-Spanish
- Time Management
- Staff Hiring
- Data Entry
- Administrative Support
- Bookkeeping
Education And Trainings
- Valley View H.S., Ontario, CA, High School Diploma, 2003
- Employers Group Training, Interviewing and Selection, 2006
- Rockhurst University Continuing Education Center, Interviewing Skills Certificate, 2008
- HR’s Role In Selecting Quality Talent, 2008
- Recruitment and Hiring, 2008
- Pharmacy Technician, 2017
Languages
Spanish
Full Professional
Timeline
After-School Program Leader
Think Together, Inc
06.2019 - 02.2021
Office Manager
The Gifting Group
09.2018 - Current
Marketing Specialist
Citizens Business Bank
12.2008 - 07.2016
Employment Assistant
Citizens Business Bank
09.2005 - 12.2008
Electronic Banking Specialist
Citizens Business Bank
05.2005 - 09.2005
No Degree - Business Administration And Management
Mount San Jacinto Community College
High School Diploma -
Valley View High School
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