Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Wendy Santana

Davie,FL

Summary

Proven multitasker and exceptional communicator, adept at managing high-volume service at Zinncredibles and Wunderbar. Skilled in cash handling and guest engagement, consistently enhancing customer satisfaction and loyalty. Trained new staff, elevating team performance, and efficiently resolved complaints, demonstrating a strong work ethic and organizational skills. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Server

Zinncredibles
01.2021 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Bartender/Server

Wunderbar
02.2019 - 01.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Education

Associate of Science - Criminal Science Technology

Keiser University
Fort Lauderdale, FL
2024

High School Diploma -

Pennfoster
Scranton, PA
08.2019

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Sales expertise

Languages

Spanish
Native or Bilingual

Timeline

Server

Zinncredibles
01.2021 - 07.2024

Bartender/Server

Wunderbar
02.2019 - 01.2020

Associate of Science - Criminal Science Technology

Keiser University

High School Diploma -

Pennfoster
Wendy Santana