Wendy Santiago
Miami,FL
Summary
Accomplished Controller/HR Manager with a proven track record at Alligator Alley Harley-Davidson, adept in cash flow management and team oversight. Leveraged expertise in audit preparation and negotiation to enhance financial decision-making and strategic planning. Achieved significant improvements in financial statement accuracy and operational efficiency, demonstrating strong analytical and leadership skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Controller/HR Manager
Alligator Alley Harley-Davidson
12.2014 - Current
- Prepared balance sheets, cash flow reports and income statements.
- Ensured timely financial statement preparation, allowing for better decision-making and strategic planning.
- Verified accurate completion of corporate income tax returns and optimal use of favorable tax codes.
- Accurately completed financial statement audits and thoroughly reviewed results.
Title Clerk
Peterson's Harley-Davidson of Miami
01.2009 - 10.2014
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Calculated and remitted state sales tax, service, and other charges.
- Communicated with customers to resolve common title issues.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
Office Manager
Classic Appraisal Associates
02.2004 - 01.2009
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Housekeeping
Fresh Scent Home Cleaning
11.1998 - 12.2003
- Supported housekeeping department in maintaining high-quality standards for overall hotel appearance and cleanliness.
- Collaborated with housekeeping staff to coordinate room availability, minimizing disruptions for guests.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Maintained a clean and safe living environment for clients, performing light housekeeping tasks as needed.
- Performed light housekeeping tasks for clients'' homes, maintaining clean and comfortable living spaces.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
Certified Nursing Assistant
Village at Waterman Lake
01.1995 - 11.1998
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Followed directions of licensed nurses to administer medications and treatments.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
Medical Tech - Alzheimer Care
University of Rhode Island
Kingston, RISkills
- Payroll Processing
- Cash Flow Management
- Audit preparation
- Accounting management
- Statement Reconciliation
- Bookkeeping
- Account Reconciliation
- General ledger accounting
- General Ledger Management
- Accounts receivable management
- Budget Administration
- Team Oversight
- Cost accounting
- AP/AR invoicing
- Expense Control
- Internal control management
- Collections understanding
- Audit management
- Pricing and costing
- Processing payments
- Project Management
- Management accounting
- Negotiation
- Data Tracking
- Commission calculation
- Tax Compliance
- Debt management
- Intercompany Transactions
- Month-end closing
- Accounts payable management
- Balance sheet management
- Month-end and year-end closings
- Expenditure review
- Staff Management
Certification
- OSHA Certified
- Certified Nursing Assistant (CNA)
Timeline
Controller/HR Manager
Alligator Alley Harley-Davidson
12.2014 - Current
Title Clerk
Peterson's Harley-Davidson of Miami
01.2009 - 10.2014
Office Manager
Classic Appraisal Associates
02.2004 - 01.2009
Housekeeping
Fresh Scent Home Cleaning
11.1998 - 12.2003
Certified Nursing Assistant
Village at Waterman Lake
01.1995 - 11.1998
- OSHA Certified
- Certified Nursing Assistant (CNA)
Medical Tech - Alzheimer Care
University of Rhode Island
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