Wendy Santos
Hilo,HI
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Practical lifegaurd with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations. Experienced as Teaching Assistant. Highly organized and adept in multitasking, creating classroom discussions and mentoring students. Comfortable leading class instruction and lab experiences.
Overview
19
19
years of professional experience
Work History
Education Assistant General and Special Needs
State Of Hawaii Department Of Education
08.2013 - 05.2020
- Supervised students in common areas such as cafeteria, library and playground.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Dispatcher Office Assistant
Polynesian Adventure Tours
04.2006 - 10.2009
- Directed dispatching, routing and tracking of over 50 fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily tour or movement logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize numerous daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Went 268 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time. Also keeping up with the 70 hour Department of Transportaion regulations.
Dispatcher Office Assistant
Roberts Hawaii Tours
05.2002 - 04.2006
- Directed dispatching, routing and tracking of over 75 fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created tour logs and dispatches.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize numerous daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards and weather conditions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Advised regarding delays and special circumstances.
Lifeguard and TA Senior Gaurd
County Of Hawaii
04.1997 - 07.2002
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Warned patrons of unsafe or hazardous conditions and suggested alternative activities during closures.
- Performed lifesaving measures during incidents until paramedics arrived on scene.
- Consulted with emergency personnel while securing scene.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
Education
Associate of Science - Accounting And Data Entry
University of Hawaii At Hilo
Hilo, HI05.1995
High School Diploma -
Waiakea High School
Hilo, HI06.1992
Skills
- Reinforcing Learning Concepts
- Lesson Planning and Preparation
- Facilitating Online Learning
- Positive Learning Environment
- Calming Strategies
- Communicating with Parents and Teachers
- Helping Students with Special Needs
- Clerical Support
- Calm and Patient Demeanor
- First Aid
- Strong Work Ethic and Dependable
- Payroll Computation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Education Assistant General and Special Needs
State Of Hawaii Department Of Education
08.2013 - 05.2020
Dispatcher Office Assistant
Polynesian Adventure Tours
04.2006 - 10.2009
Dispatcher Office Assistant
Roberts Hawaii Tours
05.2002 - 04.2006
Lifeguard and TA Senior Gaurd
County Of Hawaii
04.1997 - 07.2002
Associate of Science - Accounting And Data Entry
University of Hawaii At Hilo
High School Diploma -
Waiakea High School
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